Call Wrap Up time set to 2 and 4 minutes
Can we have option on the Wrap Up time on our call queue for 2 and 4 minutes increment because 1 minute is too short and 3 minutes is too long for our customers
21
votes
Jan Octiva
shared this idea
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Freddy
commented
We have 15 seconds, 30 seconds, 45 seconds, 1 minute... then it jumps to 3 minutes! What happen to 1:15, 1:30, 1:45 and on? Why did you jump right to 3 minutes?!
We need to add time increments from 1 min to 2 to 3.
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Reinier
commented
customer requesting for 90 seconds after call wrap up time as one of the options
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Jessa
commented
Currently after call wrap up time is only available for inbound call queue calls. There needs to be an option to set 1 minute or more to wrap up their notes prior to taking other calls.
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Ma. Lourdes Bartolome
commented
Customer would like to have 2 seconds and 5 seconds After call wrap-up time