Admin’s of the system need to see if a physical phone is forwarded and to un-forward in the RC portal, and also forward remotely.
There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward remotely. Our last voice system, Cisco, we were able to see this and not have to go to the physical phone. This is not possible to do for us we have many campuses at different addresses. This is very bad customer service when I cannot do my job without driving to go find out the forward condition of a phone is. Please adjust your system to view these parameters. Thank you, Robin Howard
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