2057 results found
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Forward Fax # directly to email address
We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.
5 votes -
Add the Session ID column to exported Expanded All - Detailed Call Log Reports
When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when looking at exports that come out of the Analytics reports.
7 votes -
Option to have Logs/Report about User's Log in
We'd like to know if we can add a feature wherein we can view a report of all users who are signed into the RingCentral mobile app or any platform that they are using.
1 vote -
Answer your support line
Waited 25 minutes to get someone to answer the phone. Tried to open a support case, but the chat script was incorrect. Told me to click on something that wasn't there
1 vote -
Restrict Specific Numbers for Security or Work-related Reasons
Restrict Specific Numbers for Security or Work-related Reasons; basically, enable restrictions or notification rules for specific outbound dials. For example, an employee is constantly and improperly making calls from their account to a personal friend or to a client and this is severely/harassing interrupting their work- counseling and direct confrontation with the employee has not resolved it on the honor system- we need to be able to monitor or restrict an outbound call to a specific number from a specific number.
10 votes -
2FA settings per-user instead of per account
Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line?Thanks!
6 votes -
Ability to Turn Off Calling Out Through Voicemail
Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
18 votes -
Option to Assign Default User Template
Allow for the ability to assign a default user template upon creation of a user.
4 votes -
Forward from admin portal to phone mailbox
Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
3 votes -
Automatically notify administrator when a soft/system limit is about to be reached
We have a large scale deployment of RingCentral and have hit a few system/soft limits in the past.It would be great if admins could be notified in advance of when a limit is about to be reached. This would allow us to log a request to increase the limit well before we attempt to create a resource and get an error.
1 vote -
add a delegator role
I'd like a delegator role to be made for people who set up a lot of meetings company wide. such as HR and recruiters. the role would just automatically add the user as a delegate for every employee of the company, or for specific branches like the other roles.
1 vote -
Please fix audit filters so they work
When you filter in the audit table for "Disabled" you also get the "Enables"This is not operating as intended so it is considered broken.The current solution is to download the list into Excel then further filter out the Enables.???
1 vote -
Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.
Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non warranted changes made in Site Company.
2 votes -
Default User Settings when submitting Cases in RC Support
Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
3 votes -
Able to use a TFN as a valid contact phone for extensions
Allowing user extension to use TFN number as Contact Phone, currently the system only allows to use local numbers on Contact Phone.
4 votes -
Remove Automated Assistant when calling tech support
I have a suggestion. Please remove the automated helper when calling in to tech support. I had an issue regarding paging and the automated system started talking about my custom call settings and hours and was asking to remove them. If that would have occurred it would have caused major issues. The automated system said those settings are why my phone was not working, and suggested removing them. I knew better, but I hate to think of one of your other customers calling in and removing all their call queue settings for no reason and creating bigger issues because the…
5 votes -
Directory assistance publishing for non-main numbers.
We'd like to be able to publish other numbers in the system with directory assistance. We've temporarily solved this using Multi-site but we'd prefer to just be able to publish a "Sales" line or "Repairs" line.
2 votes -
Visibility into pending changes on the Cloud PBX
Currently, if changes are pending on the Cloud PBX - we have no indication of what the pending changes are. We can initiate a sync and review the logs after a sync has completed to see what was done; however, sometimes changes made on the backend by RingCentral support or via auto provisioning require a sync. Without our team having made any changes on the PBX, we are unsure of what will occur once we do sync. Could the details of pending changes on the Cloud PBX be displayed before a sync is run?
2 votes -
Option to Remove Direct Dial
Customer's request: When a caller calls, and dials an extension before/during teh IVR annoucement, the call seems to get forwarded to whatever they dial. Usually it's a 1- or 2- digit queue extension.Management wants to disable direct extension dialing.
2 votes -
Add an email notification option for sent texts.
Many of us already archive our email and if both sent and received texts get sent to our email, we are archiving our texts through our email. It would save us the money and hassle of having to hire a firm to archive the texts specifically.
2 votes
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