2184 results found
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Bulk user download with meeting provider included.
It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
9 votes -
Include Annotate Feature for Fax from the App
My customer said "It is a PDF document. I open it and then print at using the ring Central printer. It opens and leaves me a place to put in a phone number on the old RC PHONE. That part is not happening anymore in the RC APP.
1 vote -
Separate the Call Forwarding & Voicemail
Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" it still shows 2 separate features: "Call Handling & Forwarding" and "Messages & Notifications". On the Administrator end, we would like the ability to deny access to the Call Forwarding as we did before. We do not give our users the ability to change their forwarding options, as it may cause problems. In addition, the ability to create custom rules. However,…
10 votes -
Turn off outbound faxing by user
We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can receive, not send out. I've also tried using the role to block fax settings, but this only blocks exactly what it say... the fax settings, not actual faxing. Talking to techs, I'm told this is not a feature. This seems like a basic feature all phone systems should have
4 votes -
Custom Templates for Tasks
We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, type of call selectable menu. Then perhaps share select ability so that contact information can be exported to contact lists or quickbooks.
3 votes -
Turn Administrative Email Notifications Off
There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a change made. There should not be any notification when a role is changed. That responsibility to inform the user should solely belong to us, the Administrators and Supervisors. It's caused a bit of a panic amongst our users when emails, unbeknownst to us are sent out to them regarding changes we've made.
17 votes -
New account password
When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters CAN NOT BE USED!
2 votes -
Detailed call reports and tagging
Some of our caller is getting an error of "sorry we're having technical difficulty"on call logs and analytics it will show call failed/missedif there is a way for us to know what exactly happen on the call, that would help us isolate the issue easier.
7 votes -
Customize Personal Greeting beings AFTER the Announcement on Start for On Demand call recording
Add idea/feature for the Announcement on Start for On Demand Call Recording, can it be customized per a phone line user? Feature Idea request. Allow each phone line to have a customized Announcement on start On Demand Call Recording, instead of the same message across the entire company phone lines. But asking if Ring Central Admin Portal can allow even further customizing Announcement on Start for On Demand Call Recording for a subset of five to ten phone lines for a longer Announcement on start for On Demand Call Recording.e entire company phone lines. But asking if Ring Central Admin…
1 vote -
Updating Music on hold for Call Queues
There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! It would be nice if you could create MOH sources (at minimum of up to 30) and then you just point to that source for the MOH you want applied. We have over 12 different divisions in our business, that is 12 different MOH productions. Please consider this so I…
4 votes -
Add Brave browser compatibility
I use Brave browser but cannot login to the admin portal using it. I have to use Chrome. I get an error message about it being temporarily unavailable.
3 votes -
Azure AD Map Business Phone field to Extension in RingCentral for user provisioning
Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be enabled for adding to queues etc.
1 vote -
Bulk creation of 911 locations
I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have to do them individually. It would be nice if we could bulk create them since the data is already required on the bulk user update form. Or, allow them to be created through the bulk user update.
7 votes -
Adjust the Prompt repeat times of IVR menu
With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.
16 votes -
Show dependencies on service.ringcentral.com
Hi,Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users".Finiding the dependent object can be very time consuming.We need to have a feature that shows the dependencies of this object so we can tackle them directly.
13 votes -
Ability to Enable call park timeout to Park Locations
call park timeout is only available in public parking. this feature should also be available in park location
10 votes -
Custom Rule should not affect call queue member's current status
When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.
2 votes -
Option to Disable Group SMS
Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.
17 votes -
Update the Site's Business hours to have the same options as Closed hours.
Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.
1 vote -
DND override list
We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.
8 votes
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