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2183 results found

  1. Update the Site's Business hours to have the same options as Closed hours.

    Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Download all outbound faxes sent by all extensions

    Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually to retrieve the reports.Workaround is to have the users download their own faxes every 30 days - not efficient or reliable we need this automated

    7 votes
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  3. Create feature that shows similar data using Analytics report and Call logs excel file

    Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analytics portal's total no. of external calls.

    16 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  4. Be able to reinstate a deleted employee

    In places like Google and others, after an employee is deleted you usually have about a month or more to reinstate their account. RingCentral should have this feature so that if an employee was deleted prematurely, their messages etc can be retrieved within an allowed timeframe.

    2 votes
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  5. Display blocked calls in call log

    It would be great to see that a call that was added to the Blocked Calls list is actually being blocked

    11 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  6. Allow Non Admin role users the ability to download voicemails in bulk

    Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails

    4 votes
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  7. Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.

    Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populate all the fields. Not sure why this was changed that you now have to distiguish Company by now adding the end username, searching to add the address and hope you don't have to manually input the data for the fields. Please change this back to first method which decreases resource time to complete.

    3 votes
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  8. Email Notification For Call Queues With Zero Members

    Hi Team,Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?

    2 votes
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  9. Ability to Turn Off Call Quality Questionnaire

    Create a way within admin portal to allow the call quality survey to be turned off for all users. Getting a number of complaints that it pops up after every call.

    5 votes
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  10. There should be an email notification sent if a data failed to sync in Archiver

    If any of the customer's data (call recording, voicemail, SMS/MMS, or fax) failed to sync in Archiver, there should be an email notification sent.

    3 votes
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  11. Alerting/Notifications from the RingCentral Admin Portal

    It would be nice to set alerts that could notify a group or user via e-mail when, for example, you reach ten licenses remaining on the account or when there are only five unassigned extensions remaining. Generally, any of the different areas of the account that require some amount of maintenance.

    3 votes
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  12. Add the Session ID column to exported Expanded All - Detailed Call Log Reports

    When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when looking at exports that come out of the Analytics reports.

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Option to Remove Direct Dial

    Customer's request: When a caller calls, and dials an extension before/during teh IVR annoucement, the call seems to get forwarded to whatever they dial. Usually it's a 1- or 2- digit queue extension.Management wants to disable direct extension dialing.

    3 votes
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  14. When changing the email address under user details it would be ideal for it to also update the messages and notifications

    They thought it would be a good option in user details to have a check mark if you want the new email address to be used in messages and notifications.Customer simply wants change and email address or repurpose and extension. They do not want to change any current call flows so they do not want to do a reset and assign.

    1 vote
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  15. Missed call notifications for IVR menus

    We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.

    6 votes
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  16. Ability to Enable call park timeout to Park Locations

    call park timeout is only available in public parking. this feature should also be available in park location

    9 votes
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  17. We need an option to Edit the uniqueness of the email address used for every extension

    Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created then in the future if I have to go back and uncheck it again so that i have a common email for all. But, we don't have a solution for this at the moment. Please work on this, so that we get an option to back and edit the user setup even in…

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Adding phone order information to phones and devices tab in admin portal

    Adding phone order information such as order date and tracking information to phones and devices tab in admin portal so that admins and super admins can easily search the device and find ordering information. When in admin web, being able to search the device by phone system > phones and devices > finding the device with a serial number and selecting the device, it should then display the order information there. It seems difficult to find the day that the device was placed within billing, find the device, then search for the tracking number.

    1 vote
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  19. Add users to multiple call queues at a time

    We have almost 30 providers at our healthcare center and each one is a call queue so medical staff can login and answer calls. When we bring a new medical assistant on board, I have to go to each of the 30 call queues one at a time and add the new staff. It would be so convenient if I could go to the user record and have a list of call queues available with checkboxes on which ones to assign them to. In both the members section and as a Manager (since the manager section is the only way…

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Increase Email Invite to 72hrs

    Currently, the Admin Portal Website has the new user invite link set to expire after 48hrs. This is not the industry standard (72hrs) and is extremely inconvenient- especially when setting up accounts before the weekend or there is a holiday during the week or an individual is in indoc or has unexpected PTO. This is an extreme duplication of effort and results in a great deal of wasted time.This is an extreme inconveniences with a simple resolution.Please consider raising the expiration limit from 48hrs to 72hrs.Thanks, can't wait to see this implemented

    4 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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