2185 results found
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Grant ability for Admins to remove holds on phones being updated
Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping companies back end
1 vote -
Allow phone assignments without adding a new number
Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.
1 vote -
Update Bulk Upload Confirmation Spreadsheet to show Sucesses
When you do updates or new uploads via the bulk upload tool, it send an email afterwards to confirm success. The attached template does not show you what was updated or changed. It only tells you which one fails. We would like it to tell us both.
1 vote -
Live Agents reachability regardless of the Account plan tier
Customer's who is signed up for trial accounts, fax account, etc. Regardless of what plan tier or type should have the given the option to speak to a live agents for immediate concerns such as simple queries like who their account manager is, how-to questions, et.
1 vote -
Change Downloaded Call Recording File Name
Add more details to call recording file name like the extension who answered or made the call.
1 vote -
Creating user group per Site Location
Customer Is looking for option to only have User Group base from the Site Location created and the members that they are assigned. Currently "User Group" option does not indicate per Site Location. Customer would like only user to see "User Group" are created to their site location as per more user are working remotely.
1 vote -
I need to change my default to UK calendar settings eg in UK today is 6/8/21 not 8/6/21
It is confusing having American settings.
18 votes -
Ability to remove pre-made Fax Templates from Ring Central Admin Portal.
I recently opened up a Support Case with Ring Central Office Support regarding the ability to remove Fax Templates in Ring Central Admin Portal. I was told to submit this idea from the Office Support Team because currently Fax Templates can not be removed.
2 votes -
Have the IVR Visual Editor work with any role domain selected
When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual EditorWhy is it useful:-It will help customer that have a custom role and a different site to be able to use the IVR Visual EditorWho would benefit from-Any Admin of a site trying to use the IVR Visual EditorHow should it work- When an agent has a Custom role and a domain role different than ''company'', they should be able to use the IVR Visual…
12 votes -
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
18 votes -
Ring Central error codes need to be redone.
The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue.In the phone # Transfer automated system, on step #1, it shows an error stating that the number you're trying to transfer is in a different rate center than the billing telephone number. At no stage does it tell you what a rate center or billing telephone number actually are. The little ? beside the Billing Telephone Number gives you no useful…
2 votes -
Option to select single playback when using IVR menu
Right now the IVR default settings for the greeting is for it to be played three times before transferring the call to the next step. Is there a way you could change that to a single playback?
6 votes -
Add "Group or Queue Membership" to User details
It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user is a part of and may need to be removed from.
1 vote -
Forward voicemail to email size or time threshold
Hello RC, thanks for offering this platform.I would like to suggest a 'threshold' for the voicemail-to-email fowarding feature, so that short messages with no actual voicemail are not fowarded.We receive emails when callers do not leave a voicemail (for example, they record for 1 to 3 seconds).It would be nice if the forwarding ignored, or had the option to ignore, voicemails that are clearly too short to contain a message.Thanks for the consideration!
3 votes -
Allow site manager to trigger afterhours rule for site without granting admin permissions
Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR.This would be especially helpful for early/emergency closure of a site due to weather.
2 votes -
This is a feature request for the call parking and call transfer feature for existing phones. We have the ability to do this on the phon...
...es that we get from RingCentral, but not for the Existing phone that are on our account. The customer would like to enable the Call Parking Feature on all of " existing phones" on their account. They are using Cloud9 phones ( softphones ) for RingCentral.Account Name: Vistra Corporate Services Company
Contact Name: Isaiah Bryant
Callback Number: (469) 983-3407
Email: Isaiah.Bryant@vistracorp.com1 vote -
Add Live support in NORTH AMERICA
Useful to all in Canada and US that are tired of dealing with offshore idiots
1 vote -
Two-Factor Authentication for Telus Business Connect
Hi Team,Good day. Asking to add a 2-factor authentication feature for Telus Business Connect Accounts.Problem: Customer is not being asked to check the email for authentication even if the Account Access Confirmation feature is on.Steps:Access Admin Web internally and set Account Access Confirmation to Always RequiredStatus still show Disabled Permanently.Tested with Jeff and still able to log in to the Voice Manager with no 2nd factor authentication.Justification: Account Security
1 vote -
The contract and its duration should be available/visible in the Admin Portal for customers' reference
Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.
2 votes -
have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones.
have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.
2 votes
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