Need to Disable Users Ability to Pause Call Recordings
As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.
4
votes
Scott
shared this idea
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Erika
commented
as an administrator of a health care call center, we cannot have staff pausing call recordings.
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Nordicom
commented
Some Companies do not want to allow their users to pause an automatically recorded call. There is no option to disable this pause recording option when on an active call from the desktop app. Possible solution is to Create an item under role to remove a user's ability to pause an automatically recorded call