2184 results found
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Limited access on the RC app to a specific user
Limited access on the RC app to a specific user
4 votes -
Show the original inbound display information in call queue overflow
In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.
5 votes -
Add reorder feature for custom rules
Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.
10 votes -
Turn off DND from Online account admin portal
Should have a feature to disable DND status of user extension on the online account admin portal
11 votes -
International SMS feature to support country of origin
The customer is texting from Mexico - it would be nice if RingCentral had an international SMS feature that supports countries of origin like Mexico to other international countries.
4 votes -
Custom Roles with Option to Select Specific International Country Dialing
Ability to create custom role that allows admins to select specific international countries for dialing.Currently only option is on/off flag but doesn't have the granular control to select specific countries.Use case is where specific groups of users will want to only be able to dial to specific countries versus others
4 votes -
Voicemail to Text To Have Better Accuracy
Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.
7 votes -
Enabling Automatic Call Recordings for a specific Site
Enabling Automatic Call Recordings can only be done through the main site.Due to confidentiality reasons and time consuming for hundred of users, enabling the ACR through a specific site would be ideal, safe and time saving.The cx suggested if we can automate the ACR on all agents on a specific site without touching the rest unnecessarily.
5 votes -
Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)
Ability to report call issues on all major carriers to the US (AT&T, Verizon, T- Mobile ETC.)This will be a great help to customers and support, especially in investigating an issue to resolve an issue.Or a hyperlink inside the admin portal that will redirect you to the support site of major carriers so that we can create a ticket for those carriers.
5 votes -
Ability to retrieve sent fax messages beyond 90 days
ability to retireve the actual fax messages sent beyond 90 days
22 votes -
Multiple and / or more flexible audio interruption
Hi there,I don't know why, but the current system only allow for 1 specific audio when interrupting.This is very limitating. What I would like to be able to do (as pretty much all business does) is the following:Play hold musicAfter 30 seconds (Or maybe a random number between X and Y like 30 to 45 seconds), interrupt and play a RANDOM (Or in specific order) audio clipStart hold music againAfter 30 seconds play ANOTHER clip.Repeat for as many audio clip you have (interruption audio clip)That would allow us to have smoother wait experience and even place audio like "did you…
8 votes -
The Ability to Forward Limited Extensions
We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route it to where you need.
6 votes -
Call handling - please revert back
For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.
10 votes -
Able to use substitute caller ID on a template
Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.
7 votes -
Ability to select phone numbers assign to an IVR as a called number for custom rules
The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list
3 votes -
automated SMS log report
We need the ability to create an automated SMS log report to be sent out every 30 days.
5 votes -
Enabling Logging for enabling or disabling External Guest Communication
Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.
7 votes -
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
14 votes -
email to fax with signature
Hi please have a feature to use signature in email to fa
8 votes -
clone
Idea: Is to have a clone button to use to clone users, queues, ect that have the same or almost the same information so it can be easier to set up. Currently there is a clone button for ringcx but would like a clone button on MVP as well.
5 votes
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