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2182 results found

  1. Update Notifications to SMS functionality

    They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms

    12 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  2. IVR Fax and SMS options

    Each IVR should have the options for where faxes and texts should be forwarded to. Just like Call Queues. Right now, the fax or text is just sent to whomever the main number forwards to.

    5 votes
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  3. Allowing phone numbers to have option to change geographical location for outbound call

    Allowing phone numbers to have option to change geographical location for outbound call

    15 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Archieved Recordings

    Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.

    4 votes
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  5. Able to use substitute caller ID on a template

    Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.

    6 votes
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  6. Outbound Caller ID Name for Toll-free/Vanity number

    Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry…

    7 votes
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  7. automated SMS log report

    We need the ability to create an automated SMS log report to be sent out every 30 days.

    5 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  8. Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings

    Issue: Screen caller / Caller Screening issueActual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetingsExpected Behavior: Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetingsSteps to reproduce:Dialed 434 929-1051 from 888 898 4591The call went to ext 92910 and played the User's screen caller greetingsThe caller did not say anything nor press the # key And the call still going through.

    3 votes
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  9. Add a Billing Alert/Notification Management to Indicate when a New Charge is Imminent

    There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.

     

    The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:

    Specify who will receive billing alerts
    Whether these alerts come in via SMS or Email
    Control over notification thresholds (ex. For X product,…

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Enabling Logging for enabling or disabling External Guest Communication

    Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.

    6 votes
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  11. New User Welcome Email Customization

    When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.

    7 votes
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  12. Add reorder feature for custom rules

    Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.

    9 votes
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  13. Migrate data from one account to another.

    Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.

    4 votes
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  14. user details user RC number in contact details instead of personal number

    user details user RC number in contact details instead of personal number

    5 votes
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  15. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.An inbound call was answered by the user from the call queue. The agent transferred the call to a different user extension on the account. The system shows two different call recording legs since it is a transferred call. The customer wanted to have one leg call recording for the entire call duration to be available under the Call log tab from the Admin portal page.

    13 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  16. call recording to be in one file for merged/transferred calls

    option for call recording to be in one file for merged/transferred calls

    8 votes
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  17. Allowing Custom Answering Rules to be exported and imported

    I setup rules on different numbers for Area code routing and would like to be able to set it up on one number and then export and import it to other numbers that need the same rules.

    3 votes
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  18. Bulk Update Voicemail Pin

    Hoping to add bulk update on user details section email pin and password

    14 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)

    Ability to report call issues on all major carriers to the US (AT&T, Verizon, T- Mobile ETC.)This will be a great help to customers and support, especially in investigating an issue to resolve an issue.Or a hyperlink inside the admin portal that will redirect you to the support site of major carriers so that we can create a ticket for those carriers.

    4 votes
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  20. Add tools to the admin portal to easily audit user TCR campaign registration

    Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?

    14 votes
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