2184 results found

1. Enable Account admin to Enable / Disable 2 Factor Authentication

   FR Request: Enable Account admin to Enable / Disable 2 Factor Authentication

   Details : Before account admin has access to enable / Disable 2 Factor authentication, and recently for BT accounts access has been Disabled

   Significance of the feature : Easier Ext. email address management for the Admin User

   Current behavior : Feature access was still on the account but due to the latest update BT account can no longer request to have it Disable either Permanently or temporaryWiki: https://wiki.ringcentral.com/display/public/RNU/RC+411+News+Update+No.+3145+-+British+Telecom+-+2+Factor+Authentication+Discontinuance

   Brand : BTUK

   10 votes

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2. Checking the Firmware version via the admin portal

   Checking the Firmware version via the admin portal. In this way, we can easily determine whether the phones are updated or not

   10 votes

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3. "Ability to retain the initial call queue name when transferring to another call queue."

   Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answer "Thank you for calling Brand X, how can I help you?".Separately, we have customers calling in to Brand Y, where we answer "Thank you for calling Brand Y..."Sometimes, all of our agents our busy, so a call gets routed to our overflow team. Our overflow team might take a call for Brand X one minute and then a call for Brand Y the next minute, so it's important that the Caller ID tell them which brand/number/queue was dialed by the customer.

   Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answer "Thank you for calling Brand X, how can I help you?".Separately, we have customers calling in to Brand Y, where we answer "Thank you for calling Brand Y..."Sometimes, all of our agents our busy, so a call gets routed to our overflow team. Our overflow team might take… more

   5 votes

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4. Voicemail to Text To Have Better Accuracy

   Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.

   8 votes

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5. Call Handling - put it back like it was!

   Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!

   12 votes

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6. Access All Call Recordings from the 'Recordings' Tab

   Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordings from Service Web by going to Messages > Recordings, and under the 'Recordings' tab, all of the on-demand recordings are visible. On-demand recordings are also accessible from the Call Log. I am requesting that the 'Recordings' tab be used to house both on-demand and automatic call recordings so that all call recordings can be accessed in the same place by a user who logs into Service Web. This would provide a more consistent experience between automatic and on-demand recordings.

   Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordings from Service Web by going to Messages > Recordings, and under the 'Recordings' tab, all of the on-demand recordings are visible. On-demand recordings are also accessible from the Call Log. I am requesting that the 'Recordings' tab be used to house both on-demand and automatic call recordings so that all call recordings can be accessed in… more

   6 votes

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7. Allow Presence/HUD to Reflect on Manual Provisioned Phones

   There are a lot of models that are not available for assisted provisioning, it will be very helpful if there's a way to have the presence and HUD reflect to manually provisioned phones.

   5 votes

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8. Ability to have SMS/Fax recepient in IVR extension

   We check that if the auto-receptionist is routed to IVR, it doesn't have a mailbox or email recipient. If possible we direct the email notification to the settings that we can put on the IVR

   8 votes

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9. SMS logs | Check Group SMS

   We have a RC user that sent a group message to other RC users. Normally they uncheck the 'group message' checkbox so that the whole group doesnt see each other. The RC user believes that they unchecked this box and the the RingCentral app had an error. Is there a log for each user to see what kind of message they have sent?

   6 votes

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10. automated SMS log report

    We need the ability to create an automated SMS log report to be sent out every 30 days.

    6 votes

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11. Personalize CNAM

    ability to use person's name for CNAM

    21 votes

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12. Timeout feature in IVR Menu

    We need the ability to route calls before the prompts plays three times in the IVR Menu.

    20 votes

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13. Call monitoring group to Performance report

    Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report

    7 votes

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14. Report that lists all users conference host and participant codes?

    We would like to have an option that provides a report that lists all users conference host and participant codes

    9 votes

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15. Cannot download SMS Logs which is more than 90 days

    Cannot download SMS Logs which is more than 90 days. The workaround is to filter it to specific dates.

    7 votes

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16. Scheduled Changes

    I think it would be super helpful for administrators to have the ability to schedule changes to take place. For example, (basic example) lets say we need add a user to a call queue at a certain time and remove them at a certain time we could schedule a change. This feature could "record" the change and then we can specify when this change would occur based on date and time. This would assist admins so we don't have to remember to do something or mark it on our calendars versus scheduling it on the portal. Also eliminates the scenario where a change that needs to occur before or after working hours to occur versus admins waking up or staying late to make those changes.

    I think it would be super helpful for administrators to have the ability to schedule changes to take place. For example, (basic example) lets say we need add a user to a call queue at a certain time and remove them at a certain time we could schedule a change. This feature could "record" the change and then we can specify when this change would occur based on date and time. This would assist admins so we don't have to remember to do something or mark it on our calendars versus scheduling it on the portal. Also eliminates the scenario… more

    6 votes

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17. Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings

    Issue: Screen caller / Caller Screening issueActual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetingsExpected Behavior: Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetingsSteps to reproduce:Dialed 434 929-1051 from 888 898 4591The call went to ext 92910 and played the User's screen caller greetingsThe caller did not say anything nor press the # key And the call still going through.

    4 votes

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18. Stop SMS from sending on customer on campaign

    It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer

    5 votes

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19. Admin Portal access from RingCentral Mobile App

    The customer wants to have an option for him to access Admin Portal directly from the RingCentral Mobile app like what we have in our Desktop app for them to easily be directed to the website.

    6 votes

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20. download call queue list

    Option to download call queue list in the Admin portal > Phone System > Groups > Call Queues

    11 votes

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