call recording to be in one file for merged/transferred calls
option for call recording to be in one file for merged/transferred calls
6
votes

-
Riza commented
We have a need when the same customer call is transferred to multiple agents/legs the recordings are saved separately they need to be combined as one recording.
-
Grace Anne Zoleta commented
Ease of access to the entirety of the call recording including the call from another extension prior to the transfer. It's easier to review a call.