8 results found
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Ability to have custom call recording announcement per extension
Ability to configure custom call recording announcements both automatic and on-demand, where business can record their desired call recording that they want to assign to an extension or queue extension, since currently there's only one call recording announcement and it will be applicable for all extensions and site.
6 votesWill Not Implement ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
The current call recording announcement available aligns with legal requirements on call recordings. A custom option will not be made available.
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ability to revert back the call handling to the old interface
ability to revert back the call handling to the old interface
2 votes -
Provide 0 second option for Call Queue Pickup Group
Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.
20 votes -
Add more than 15 mins wait time in call queue
Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
18 votes -
Increase characters allowed for company name to 30 , also allow use of & in the company name
Company names are longer than 15 characters and often contain & as part of the name
2 votes -
Scheduling for Call Queue Members
We'd like to schedule users to be added/removed from a Call Queue at specific times.For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step further, it would be great to be able to set a recurring schedule that "John" is added to the "Sales Queue" from 1pm-4pm on weekdays, and removed from the "Service Queue" during those same hours. There are multiple queues that the user would be a member of, so simply turning Off call queue calls on the…
12 votes -
Having the capability to add 1,000 call queue members
Having the capability to add 1,000 call queue members, specially to those medical and government accounts.
2 votes -
Updates cause slowing on RingCentral Admin Portal
I know the website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately
1 vote
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