Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

43 results found

  1. Ability to have custom call recording announcement per extension

    Ability to configure custom call recording announcements both automatic and on-demand, where business can record their desired call recording that they want to assign to an extension or queue extension, since currently there's only one call recording announcement and it will be applicable for all extensions and site.

    6 votes
    0 comments  ·  Admin Portal  ·  Admin →

  2. Offline use of RingCentral Application

    Use RingCentral Mobile App offline. To have the option to use the RingCentral Mobile app even without using cellular data for texting and calling.

    12 votes
    0 comments  ·  Application  ·  Admin →

  3. Function that would show idle time on the HUD screen for a regular RingCX user

    3 votes
    Will Not Implement  ·  0 comments  ·  HUD & Presence  ·  Admin →

  4. Increase the MMS file size attachment

    Getting an error submitting a large MMS file size attachment, I have to compress it first. We are a business entity so it will be helpful if the MMS file size will be increased to more than 1.5 MB.

    21 votes
    4 comments  ·  SMS/Text  ·  Admin →

  5. ability to revert back the call handling to the old interface

    ability to revert back the call handling to the old interface

    2 votes
    Will Not Implement  ·  0 comments  ·  Admin Portal  ·  Admin →

  6. Requesting to add PDF files as one of the supported file types for sending MMS

    Very useful especially if the customer is only using a PDF file to send an MMS message.

    1 vote
    Will Not Implement  ·  0 comments  ·  Application  ·  Admin →

  7. Allow Old Versions of Android for the RC App

    Older Version 6 for Android is not working for the RC App and would not allow the device to download it says not Compatible.

    1 vote
    Will Not Implement  ·  0 comments  ·  Application  ·  Admin →

  8. Send Text to RingCentral Number through Email

    Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers.Examples:##########@messaging.sprintpcs.com##########@vtext.com##########@txt.att.net

    106 votes
    15 comments  ·  SMS/Text  ·  Admin →

  9. Keep RC Classic

    The new RC is a mess. I downloaded it and couldn't function - I couldn't see where texts/messages were coming in (although I had the alert sound). I got to some screen where there was no way for me to get back and make a phone call. Please keep Classic.

    20 votes
    Will Not Implement  ·  5 comments  ·  Application  ·  Admin →

  10. Ability to Attach PDF Files with Texting with RC Phone App or RC App

    Yes a person can send an Attachment when sending a SMS Text with the RC Phone App or with the RC App but that Attachment can't be a PDF File for some reason. 99.9% of what I need to send people are PDF Files

    75 votes
    43 comments  ·  SMS/Text  ·  Admin →

  11. Call Queue Pick Up Feature

    The queue call pickup notification pop on the phone is displaying everything correctly. The issue when the user accepts (picks up) the call from the queue not notification pop, the line appearance is showing wrong direction for the second queue call. It shows "To" instead of from "from" as in an outbound call is being placed. Also, the call logs show an outbound call was placed instead of taking an inboound call. We understand this is working by design due to the existing BFL monitoring capability that RC uses for User presence monitoring and notifications for the Queue call pickup…

    12 votes
    Will Not Implement  ·  1 comment  ·  Other  ·  Admin →

  12. Provide 0 second option for Call Queue Pickup Group

    Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.

    20 votes
    Will Not Implement  ·  0 comments  ·  Admin Portal  ·  Admin →

  13. Random email sent to say my profile was changed to recording on

    This is very confusing to the users and we get multiple tickets created when this email is sent. There is no reason to send this email since nothing was done to trigger it.

    1 vote
    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →

  14. RC App to Google Pixel 4 (GrapheneOS ver) compatibility

    GrapheneOS ver not compatible with RC Unified App, works but its not giving any sound notifications.

    5 votes
    Will Not Implement  ·  1 comment  ·  Application  ·  Admin →

  15. Feature similar to Bomb Bomb Video

    Does RingCentral have a way to send video via email? I have a service called Bomb Bomb. It allows me to record a video, place a video into an email and then send it.Can also send email blast to a large number of people. Stores all of my BB videos. I can keep a list of contacts in BB etc.

    1 vote
    Will Not Implement  ·  0 comments  ·  Application  ·  Admin →

  16. Enable Access to Old Versions of RC App for Old Devices

    I have RC version 21.2.2.1.11 & a samsung Galaxy 5 model SM-G870A, version 6.0.1 which is not compatible with the new app. A pop up (attached) telling me to get the new version is blocking my screen from doing everything except receiving calls. The old version is working fine for me if you could just remove the pop up. Someone did this back around 7/29/21 & it's been working fine. I can't afford a new phone. Thank you.

    1 vote
    Will Not Implement  ·  0 comments  ·  Application  ·  Admin →

  17. Please add an option to disable call recording announcement for internal extension to extension calls

    At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. This is not necessary and it wastes time when connecting to the extension. It would be great if you can add an additional feature to turn it off during internal calls. Thanks

    47 votes
    5 comments  ·  Other  ·  Admin →

  18. Add more than 15 mins wait time in call queue

    Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.

    18 votes
    Will Not Implement  ·  10 comments  ·  Admin Portal  ·  Admin →

  19. Prevent incoming calls from interrupting messaging

    Currently, if you are typing a message in the RingCentral desktop application, an incoming call automatically goes to the front of the application, interrupting your message typing. In order to continue messaging, you must Ignore the call, then click back into the text field to continue.This becomes further trouble if the incoming call is from a call queue or if the caller persists to call again, causing you to then click Ignore, go to Do Not Disturb (DND), then click back into the text field.Please create a way, where incoming calls no longer go to the front of the application…

    23 votes
    Will Not Implement  ·  5 comments  ·  Team Messaging  ·  Admin →

  20. Allow option to remove call queue managers from receiving call queue notifications

    When adding a manager to a call queue from an existing user account in RingCentral, I would like to be able to have the option to remove them from receiving notifications (Voicemails, Faxes, SMS, etc). Currently, there is no way to do this.

    26 votes
    Will Not Implement  ·  20 comments  ·  Other  ·  Admin →
← Previous 1 3
  • Don't see your idea?