Scheduling for Call Queue Members
We'd like to schedule users to be added/removed from a Call Queue at specific times.For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step further, it would be great to be able to set a recurring schedule that "John" is added to the "Sales Queue" from 1pm-4pm on weekdays, and removed from the "Service Queue" during those same hours. There are multiple queues that the user would be a member of, so simply turning Off call queue calls on the user-side wouldn't be an option.
Fady
shared this idea
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Doroteo
commented
Is it possible to set custom schedules for specific call queue members throughout a day?i.e. member 1 is available between 9am and 5pm their local time (EST)Member 2 is available between 9am and 5pm their local time (PST)Member 3 is available between 11am and 2pm their local time (MDT)If this is not possible, how can I submit a feature request, as this would be an extremely useful feature
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Hi everyone, I confirmed with our call queue product manager that this feature will not become available in the RingCentral app, but we do invite you to check out Contact Center for a more robust solution: https://www.ringcentral.com/effortless-customer-engagement.html. Pricing: https://www.ringcentral.com/office/plansandpricing.html#cc
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Oscar
commented
Call Queue must have an option or feature to route calls to members on a specific day
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Jennifer
commented
Automatically queue availability based on user schedule, this would move users in and out of the queue based on a time schedule and not require manually enabling. Manual override should still be available.
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Bryan
commented
We want to implement multiple call queues that contain multiple users. We need to be able to schedule these users for different times on different call queues. example: Payroll call queue - User 1 accepts calls 5am-11am, user 2 accepts calls 8am-2pm, and user 3 accepts calls 11am-5pm, Support call queue - User 1 accepts calls 8am-2pm, user 2 accepts calls 11am-5pm, and user 3 accepts calls 5am-11am. An example schedule has been attached
