643 results found
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Session Capacity Release upon Transfer Completion (Warm and Cold)
Requirement: Currently, RingEX maintains a call leg as an active session against a user's 5-call limit for the entire duration of a call, even after that call has been successfully transferred to an external party. We are requesting that the system be enhanced to terminate the session and release that capacity "slot" on the user's extension immediately once the transfer is finalized.
Benefit: This will allow agents who handle short intake calls followed by long-duration transfers to continue working without being blocked by the "Max simult. calls per OP DL" limit.
15 votes -
Presence Keys to function as selectable outbound line identities rather than direct dial targets.
Currently, Presence Keys 6 and 7 are configured as “Key Type” assigned to extensions 2010 and 3220. When pressed, the system performs a call to those extensions. The customer is requesting the ability to change this behavior so that pressing a Presence Key does not dial the assigned extension, but instead uses that extension as the outbound “Primary Line” or caller ID for outbound calls.
Desired functionality example:
Press Key 6 → place outbound call using extension 2010 as the outbound line/caller ID, without calling extension 2010 directly.
Press Key 7 → place outbound call using extension 3220 as the…10 votes -
Ability to Block Internal Users/Numbers Within the Same RingCentral Account
Feature Request: Ability to Block Internal Users/Numbers Within the Same RingCentral Account
Request Summary:
Customer is requesting the ability to block calls from internal RingCentral users/numbers within the same account.Current Behavior:
The customer attempted to block internal number (402) 258-3646 associated with Extension 3805 from reaching Extension 3772. However, the call blocking feature does not apply to internal RingCentral numbers, as it currently only supports blocking external numbers.Requested Enhancement:
Add functionality that allows administrators or users to block specific internal extensions/numbers within the same RingCentral account.Business Impact:
Customers may require the ability to restrict communication from specific…8 votes -
Bulk Upload Contacts to Desk Phones via CSV File
Request Description:
Customer would like the ability to upload a CSV file containing contact information and have the contacts automatically added to a user's desk phone.Current Limitation:
Currently, there is no available option to upload a CSV file of contacts and automatically provision those contacts to a specific user's desk phone.Requested Enhancement:
Add functionality that allows administrators to upload a CSV file containing company and external contacts, then automatically sync or deploy those contacts to a selected user's desk phone.Business Impact:
This feature would simplify contact management for organizations with large contact lists and reduce the manual…6 votes -
29 votes
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Outbound Caller ID Name (CNAM) for US Toll-Free Numbers
Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers
84 votes -
Enable Video and Screen Sharing During Automatic Call Recording
Customer Request
The customer would like the ability to use Switch to Video and Share Screen while on an active phone call with Automatic Call Recording (ACR) enabled.
Currently, ACR prevents users from starting video or screen-sharing sessions during a call. This creates workflow challenges, as users must end the call, stop recording, or rely on external tools to share information with customers. These workarounds can impact productivity and create compliance concerns.
Requested Enhancement
The customer is requesting a seamless way to start a RingCentral Video session or screen share while keeping the existing recorded phone call active.
Dual-Track Seamless…
4 votes -
For Screen Callers Add an Option for Not in local or Global contact list
In Screen callers, add an option for Not in Local or Global Contact list. Presently, when Not in contact list is selected, interal callers are still screened and our users do not like this.
6 votes -
Audible tone on connect
When the call is connected and neither the caller nor the callee says as word and you hear silence, you are not sure if the call is established or not - because the line is silent due to whatever reasons, e.g. often the headset is not yet ready.
To be aware for all parties that the call is in progress please add an option that allows to play a tone on connect, similar to the play tone on disconnect.11 votes -
Drop 1st call and Answer 2nd incoming call / Release 1st call and Answer 2nd incoming call on Mitel deskphone
Drop and Answer / Release and Answer: This completely disconnects (hangs up on) the first person so you can immediately pick up the second incoming call.
5 votes -
Suppress System-Injected Voicemail Privacy Prompts for Healthcare Accounts
This request seeks the implementation of an administrative toggle or Service Parameter (SP) to disable the system-generated post-recording menu that prompts callers to mark voicemails as "Private" (Option 5). Currently, this feature is enabled by default for all brands and calling packages and lacks a mechanism for administrators to opt out.
10 votes -
voicemail drop
I have tested the RingCentral App connect current version 1.7.24 with the Google Chrome Extension (version 1.6.30), I did not select a CRM to connect with and it works well.
Are there any plans to develop the same functionality within the RingCentral desktop app itself, it would be great to have access to it there and not have to depend on a browser?
Also, if it is made available within the RingCentral Mobile app, that would be great also!
6 votes -
Preserved caller ID for warm transfers
Preserve the original caller ID during warm transfers.
Scenario:
Caller A calls Employee B. Employee B answers the call and performs a warm transfer by first calling Employee C to provide a heads-up about the incoming call. Employee C accepts the transfer, and Employee B completes the transfer.Current Behavior:
Employee C sees Employee B’s caller ID after the transfer is completed.Expected Behavior:
Employee C should see Caller A’s original caller ID instead of Employee B’s caller ID after the warm transfer is completed.5 votes -
Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).
Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.
The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers —…
17 votes -
Turn off power saving mode in bulk for desk phones.
We've purchased Polycom Edge E350 devices from RingCentral. But we've noticed that the devices that are connected via wireless connectivity go into a power saving mode and drop the wireless connection. We can disable the setting but we have 40 to 50 devices that we need to set this on and we're adding more edge e350s in the near future and need a way to set this on all of the devices, not each individual device.
6 votes -
Call Recording - Ability to be Paused by Caller(external)
The client would like to have an option wherein when a caller / called party (external) has the ability to pause the call recording by pressing *9 or other function.
7 votes -
Custom Call Park Number Assignment
Issue Summary:
The customer is requesting the ability to assign a fixed and consistent call park number for their organization instead of using the system-generated range.Current System Behavior:
The RingCentral system automatically assigns call park locations within the range *801 to *899. When a call is parked, the system dynamically allocates an available park slot within this range.Customer Request:
The customer would like to configure a single, consistent park location (e.g., *801 only) that users can always use when parking calls. Their goal is to standardize the process so that:All parked calls use the same park code…
5 votes -
Restrict Ring Sounds for Caller (Incoming Call Rules)
Description:
Customer is requesting the ability to restrict or limit the available options within the Welcome Greeting Play Music section under Incoming Call Rules so that only a standard ring tone can be selected.Currently, users have the option to choose from multiple audio options, including uploaded music files and other available audio sources. The customer’s upper management would like to disable or restrict these options to prevent users from selecting anything other than a ring tone.
Business Impact:
This feature would provide better administrative control and ensure consistency in call experience across the organization, aligning with internal compliance and…4 votes -
Incoming call Recording Announcement in Canada
The customer would like to formally request that this limitation be escalated as a feature request or complaint, so that RingCentral considers adding a native option to disable the recording announcement entirely.
The customer also wants to clarify the legal context: She is located in Quebec, Canada. Under Canadian and Quebec law (specifically the Criminal Code of Canada, section 184(2)(a)), one-party consent applies to call recording — meaning that as a participant in the call herself, she is fully and legally authorized to record calls without notifying the other party. Therefore, the mandatory announcement is not required by law in…
5 votes -
dial by name directory with same first name
"The dial-by-name directory is currently routing calls based on the oldest extension created rather than a true alphabetical sort. When multiple users share the same first name, the system should automatically use the last name alphabetically to differentiate them."
7 votes
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