382 results found
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Permanently Delete Free DL in each User Extensions/ Edit Primary Numbers In Bulk/ Template Setting
I am creating this feature request on behalf of our customer. There was an existing direct number on our RingEx user extensions and it comes with FreeDL/ softphone where in the admin portal shows the soft phone as primary number (soft phone number and direct numbers are different number). If there's a way to delete the soft phone or if there's a way to assign primary numbers in bulk setting so we don't have to do it manually.
2 votes -
Call Logs Sychronization for Manually Provisioned Desk Phones
Ability to keep call logs history after manually re-provisioning Yealink Cordless phones due to firmware updates
2 votes -
forward call to a User Voicemail that has a call forwarding set up
Add a feature to forward call to a User's voicemail that has a call forwarding setup so that the caller can still leave a personal message for the User
1 vote -
Training Monitor
Make it possible for a user to sit and monitor another for an entire day - no manual clicking on active calls through the HUD - extremely useful for training new hires or internal transitions to new departments.
1 vote -
2 votes
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All directly answered calls as received only
A user preferred the set-up wherein all calls, if he did not get to answer it directly including the queue calls, it should show on his missed calls instead on the received calls since he doesn't seem to see any difference between answered direct calls and queue calls (including answered elsewhere) when looking on all his received calls on the phone
2 votes -
1 vote
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being able to upload custom ring tones
i would like to be able to upload a custom ringtone so that i can make specific notifications
1 vote -
Allow for default Standard User when logged out of Hot Desk Phone
In RingCentral, setting up a limited extension for Hot Desking is simple—just check a box. This allows the phone to default to the assigned extension, enabling it to make and receive calls, but also lets users log in with their own extension and PIN. Once they log out, the phone reverts to the limited extension. However, this functionality isn’t available for standard user extensions. To use Hot Desking with a standard extension, the device must first be converted into a Hot Desk phone, which prevents calls from being made unless someone is logged in.
I’m requesting that standard user extensions…
1 vote -
Ability to have blank CNAM and should only show the phone number
Show phone number only on the outbound caller ID instead of the company name.
1 vote -
Alert Trigger Timing for Missed Calls
In our office, we have learned that the missed call email notification will trigger an alert to our email when any caller hangs up. We would not want to have the notification if a person hangs up during our introductory message when callers call in as they could have just called the wrong number. During the introductory message, it may have connected the call to RC, but not to our ring group, therefore it is not a truly missed call which skews our KPIs. A customer should be able to set the email alert trigger for missed calls (which happens…
1 vote -
limit incoming calls to specific or selected area or state
limit incoming calls or received calls of a phone number to specific or selected area or state
1 vote -
Call attempt to any number
I would like to have any records of any call attempt to any of my number - whether it has been successful or not as this is helpful in checking if the number is having issues.
3 votes -
Only Ring on my Mobile app when it is transferred to my extension
I would like if it only rang on my mobile app when it is transferred to my extension, not every time someone calls. Ideally the setting would allow the mobile app to not ring every time someone calls - just when transferred to my extension. I want to see the call at first just on my desktop, then on my mobile app AND Desk top when transferred to me
2 votes -
Access Voicemail through desk phone similar to miconnect
to have access to all voicemail/bulk access using a desk phone similar to miconnect (Mitel cloud)
1 vote -
Enable selective call recording notifications for outbound calls
Currently you can turn on an outbound call recording notifications for all lines being recorded. There is no way to select which extensions the notification plays for, its all extensions or no extensions.
I would suggest adding a feature where you can select which extensions the notification plays on. My firm is based in Louisiana, which is a one-party consent state, we're not required to let the client we're calling know that they're being recorded.
However, we have some attorneys that work in states that are two-party consent states, where they are required to let the client know that they're…
1 vote -
Stop calls from coming when you are already in a call queue call
When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.
3 votes -
Move Extension number to the right side of the phone display
Transfer Extension Number to the different display of the deskphone
1 vote -
Physical Site Forward button on desk phone
Need to make an "after hours" button on the reception desk phone that will put the site number to forward to the after hours extension. When they push the button, it forwards the site number to that extension.
We need to be able to change it at will on a DESK phone for weekends and special occasions when the office is on meetings, emergencies etc, we can not go to the website every time to change it.
Change it whenever we need it, by just pushing the button on the phone, we where able to do this on our old…
1 vote -
Individual User Profiles
Individual user profiles to see how many calls they have taken while being a user
1 vote
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