Summary
Requesting enhancement to the call logging system to include more detailed indicators for missed calls and voicemail routing. This will allow support and end-users to identify whether a missed call or voicemail was due to caller disconnection, lack of answer, or a network/system-level issue.

Current Behavior
Missed calls in call logs do not differentiate between:

Caller disconnecting before the call was answered

Callee not answering the call within the ring timeout

Voicemail entries do not specify:

If the call was routed to voicemail due to user not answering

If the call was sent directly to voicemail due to a network issue, device unreachability, or user settings (e.g., DND, forwarding rules)

Proposed Enhancement
Introduce specific tags or indicators in call logs and analytics reports for the following scenarios:

Missed Calls

Tag 1: "Caller Disconnected Before Answer"

Tag 2: "Not Answered by Callee"

Voicemail Routing

Tag 1: "Direct to Voicemail - Network/Device Unreachable"

Tag 2: "To Voicemail - No Answer"

Tag 3: "To Voicemail - Per Custom Rule (e.g., DND, Forwarding)"

Benefits
Enables faster and more accurate troubleshooting by support teams

Improves transparency for customers reviewing call logs

Helps IT administrators assess performance and routing behaviors of RingCentral numbers and devices

Enhances reporting accuracy for analytics and quality assurance