Numbers pending porting should show original Caller ID
Current issue:
When a number is pending porting if that currently external number calls someone it shows the Caller ID name as the Super Admin name. This leads to a lot of confusion as we move large sites into our system as people will call the super admin asking why they called a person if the call was missed.
What needs to happen:
Until a port request is completed the Caller ID should pass thru as the original received CID from the external caller Phone company. OR have the caller ID show up with whatever user account the port request shows the number as replacing in the system.
Travis
shared this idea
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Micah
commented
This should be more than just an idea or a feature request. This is a fundamental flaw in the design of the RingCentral system. Large businesses with multiple locations are not able to convert all locations on the same day, nor are they able to port all of the numbers on the same day. When a location that has a port request in, but has not been converted called a location on RingCentral, it shows the name of the SuperAdmin on CallerID. This is very confusing to all parties involved. Please make this a priority.