643 results found
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Cross-Border Outbound Caller ID Selection for Multi-Number Users
Current Behavior:
The RingCentral platform enforces a strict security and regulatory validation rule based on a user's "Assigned Country" configuration:
"The Assigned Country is the country of the user’s permanent residence. Limits user outbound caller ID options based on local country regulations."
Because of this rigid constraint, users are strictly prohibited from utilizing any outbound Caller ID number that sits outside of their designated Assigned Country profile.
Example: A regional account manager is based in the UK, so their Assigned Country is set to United Kingdom. The administrator explicitly assigns them both a UK phone number and a German phone…
4 votes -
Multi-Call Capacity for Park Locations
At present, each Park Location operates on a one-to-one basis, meaning only one call can be parked per extension at a time until it is retrieved or times out.
I would like to request the ability to park multiple concurrent calls within a single Park Location, allowing a higher capacity per park slot instead of the current single-call limitation.
This enhancement would greatly improve workflow efficiency, especially for users managing high volumes of simultaneous incoming calls and relying heavily on call parking in their daily operations.
5 votes -
Call For Toll Free Romania Number
Toll-Free numbers in Romania are currently only reachable from a specific list of carriers (Telekom, GTS, UPC, RCS & RDS, and Orange). If your service provider isn't on that list, the call will fail by design due to these local routing restrictions.
5 votes -
It appears that the phones are not receiving the required firmware updates
It appears that the phones are not receiving the required firmware updates. Based on the information available in the RingCentral portal, these updates should be applied automatically; however, that does not seem to be occurring in our environment.
3 votes -
"Mute All" Control for Hosts and Moderators of Conference Calls/ Video Meetings
The requested "Mute All" functionality will provide hosts and moderators with a decisive tool to manage large-group acoustics. This feature will allow the session lead to silence every participant microphone simultaneously, ensuring that the transition into the formal discussion is instantaneous and professional.
By implementing this global command, the platform will effectively shield presenters from the distractions of unmuted lines and unpredictable background noise. It will serve as an essential moderation layer, allowing the host to command the floor without the manual overhead of auditing the entire participant list for "noisy" connections.
How It Will Enhance the User Experience
One-Click…4 votes -
Remove voicemail options after voicemail limit to avoid reset
When a caller reached the maximum limit for leaving a voicemail, a prompt will be heard and will give the option to the caller if they want to erase the recording. This will reset the voicemail recording, hence the 2 minutes will reset and then the caller can repeat the steps.
5 votes -
Ability to schedule DND of an extension that show him as DND instead of offline status
We would like an ability to select DND from the custom rule or to see that the extension status is on DND specifically instead of offline status or creating a custom rule that during specific hours, calls will go to Voicemail and we want it to be named "DND" specifically.
3 votes -
shortcut to answer calls
I would like to set the 'Answer call' shortcut as just the 'Enter' key, like it was in the older version. Also, I want this shortcut to work globally as a global hotkey, even when the RingCentral app is not in focus (when I am working on another window).
3 votes -
Enable Notes Transcription for Ring Group Extensions
lease enable Notes transcription for extensions that are included only as part of another extension’s ring settings or ring group configuration.
Currently, transcription appears to work only for directly assigned extensions. Supporting ring group members would improve call documentation consistency and usability across shared call handling workflows.
3 votes -
Automatic Emergency Response Locations for limited extensions
To have an option to enable and manage Automatic Emergency Response Locations for limited extensions, so that location updates are handled automatically when a device is moved to a different physical location, rather than requiring manual reassignment each time.
7 votes -
make interface more user friendly
Simplify the interface by grouping all essential call controls and contact information into a single, unified screen to reduce menu-hopping and improve ease of use.
3 votes -
Upstream Call Reclaim Capability for Multi-User Ring Settings
Based on the reported behavior and testing performed, RingCentral does not currently support reclaiming an inbound call at the individual user level once the call has been forwarded to RingCentral and is following the configured call routing for users assigned under Ring Settings.
In this scenario, calls are being forwarded from PAM AI to RingCentral. Once RingCentral receives the call, it is handled according to the configured user call handling and routing rules. There is no supported feature or setting that allows an external platform, such as PAM AI, to reclaim the call before it reaches the user's voicemail or…
2 votes -
Feature Request: Enable Work Hours “If No Answer” Routing When DND is Active
Hello Team,
I would like to submit a feature request on behalf of the customer(WellBe Senior Medical), following a platform update on March 28th.
Core Use Case:
When a user enables DND, the expectation is that the system treats the user as unavailable (i.e., the user’s devices do not ring) while still allowing the call to continue through the standard Work Hours (My Work Day) call flow and follow the “If no one answers” routing rule to reach a configured backup extension or queue.
Background (Earlier Behavior):
Before the update, the system effectively supported this use case. When DND was…
3 votes -
Block Inbound calls from PSTN for certain phones
We have a number of phones that should not accept calls from the PSTN but can be dialed internally. I do not see a way to do that from the portal.
3 votes -
Migrate to TLS 1.3
TLS 1.3 was released in August of 2018 but the highest version that RingCentral supports is still TLS 1.2. RingCentral should adopt the latest version to provide customers with the highest level of security and compliance.
2 votes -
it would be great to "status station" to check the condition of a station
As a super admin it would be great to "status station XXXX" to check the condition of a station. It would be nice to see if the station is enabled, disabled, has forwarding activated, a real phone or app or mobile etc.
2 votes -
Internet Failover Registration Time (Poly E320)
Customer is testing Poly E320 phones and reported that during an internet failure and switch to failover connection, the device takes approximately 3 minutes to re-register and return online.
Customer is requesting an improvement to reduce the re-registration time during failover events to minimize downtime and improve service continuity.
2 votes -
Send missed call email notification as soon as the call was missed by a user regardless if the call was transferred after it was missed.
Currently a missed call notification is sent only to the final endpoint of the call.
If a call is offered to your extension and then forwarded to another extension (because you did not answer), the system waits to see if the second extension picks up.
If the second extension also misses the call, the email notification is sent to that last extension where the call was offered.Expected Behavior:
Send missed call email notification as soon as the call was missed by a user/extension regardless if the call was transferred to another extension after it was missed.2 votes -
BT Feature Request: Custom Configuration for BT provided phones
BT Feature Request: Custom Configuration for BT provided phones
Details : Currently, BT-provided phones are not permitted to undergo any custom configuration changes because doing so would void the manufacturer’s warranty. The prohibited customizations include, but are not limited to:
*Blind/Attended Transfer Settings for Yealink phones
*Custom Line Key Setup
*Extending Transfer Timers for Cisco phones
*Any configuration requiring access to the phone’s web interfaceExpected Behavior: To be allow to apply the custom changes according to the customers request for their phone set up
Brand : BT Business
8 votes -
Bind IP to Emergency Address
Bind IP to Emergency Address
4 votes
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