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374 results found

  1. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.

    6 votes
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  2. Dual channel (stereo) recordings

    We would like to request the option to retrieve high-fidelity, dual channel recordings of phone calls.

    Original request: Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform

    7 votes
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  3. Call Masking Company Wide

    I would like to suggest making the number masking feature available company wide for all extensions and users.

    By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.

    One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…

    6 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  4. Notification when call ends.

    Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    15 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. Add Special Number to New RC PC Application!

    Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    14 votes
    New  ·  6 comments  ·  General Phone  ·  Admin →
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  6. Program specific transfer button features on handset

    Program features on button configuration. IE - blind transfer to Call Queue or specific person or to a VM or mailbox destination.

    In medical offices phones are often shared and computers are not always accessible in a busy office. One-touch transfer to users, ring groups/call queues, speed dial routing to CX via a Call Queue being forwarded and directly to a voicemail/message only ext. is greatly needed.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  7. Ability to the retain the call even when the host left the conferencing across all platform.

    The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.

    3 votes
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  8. Poly Lens Integration with RingCentral

    Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.

    13 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  9. Ability to set the "Press #" to "Do Nothing"

    Preferably, customer would like to have this feature available on Site-level and Queue/User-level. 

    Business Reason:
    Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.

    UID: 2159400020
    UI: 25.1.0DB: 25.1.0.2
    POD: 8Unit: 2
    Account Name: Elgas Limited
    Brand: RingCentral AU
    DLs: 523
    MRR: AUD 10,713.97 (USD 7,763.77)

    4 votes
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  10. Ability to display the company name of the caller for incoming call

    Ability to display the company name of the caller for incoming call

    3 votes
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  11. Add TTS for Personal Call Handling

    TTS is avaiable in an IVR, for the personal extension you only can use either the default section oder you can record and upload a prompt. You can input directly as text and have this as TTS. There are several occasions where this is beneficial for an end user to swiflty change prompts.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  12. Outbound caller ID

    It would be helpful if the Super Admin had the capability to use the direct numbers of all other users as the outbound caller ID.

    2 votes
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  13. Receive call notification from my added account while logged in on a different account

    I want to receive a notification when I received a call on my added account on RingCentral App while logged in on the other account.

    For example: I am logged in on Account A and I received a call on Account B, I should receive the notification on my Account A that Account B has an incoming call and be able to answer it for convenience without needing to log out or log in

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. Inbound Call Filtering Based on Area Code

    Overview
    Currently, our call routing system lacks the capability to filter or route inbound calls based on the caller's area code. This feature is available in some Contact Center platforms but not in our current setup. Implementing area code-based filtering would improve call handling efficiency, allow region-specific routing, and enhance customer experience by ensuring calls are directed to the appropriate teams or locations.

    Problem Statement
    While Contact Center platforms offer dynamic and intelligent call routing, our existing system does not support inbound call filtering based on the caller’s originating area code (NPA-NXX). This limitation restricts our ability to:

    Route calls…

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. Disable the "Send to voicemail" option in the admin portal.

    Disable the "Send to voicemail" option in the admin portal.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Caller ID option for desk phone Outbound calling

    We contacted support checking if there is an easy way to interchange the caller ID on the deskphone for outbound call like in the RC app, we were informed that there is an option in the online account under Outboind / faxes caller id it would be much better if there is an option for to easily choose the caller ID using the keys on the phone

    2 votes
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  17. Disable star (*) dialing while Voicemail prompt is playing

    Customer John is reporting that when their callers called their line - as soon as they reach the VM greeting there are times that caller will accidentally or intentionally press * and it says " Please enter your PIN and press pound ", they don't want that enabled. As of right now there is no option for us in the admin portal to turn it off

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  18. Substitute caller id - RingCentral to RingCentral account

    The customer is looking to use a phone number from another RingCentral account to be a substitute caller ID for his own RingCentral account.

    2 votes
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  19. Support for Yealink MP56 devices via Direct Routing 2.0

    Request to add wide variety of Yealink phones specially MP56 models and to support Direct Routing 2.0

    3 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  20. one phone number/ extension with two deskphone assign

    customer would like to set up a two deskphone in one extension with one number or licensed

    5 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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