509 results found

1. Enable DND Sync for the Yealink Phone Model Yealink T54w

   Enable DND Sync for the Yealink Phone Model Yealink T54w to Sync with RC app

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Muliticast paging should be a default setting or simple option to enable

   Partners and/or knowledgeable customers should be able to make changes in bulk for handsets. This can be limited to specific features that include multicast paging. RC wants to charge $$$ to update this feature (and others) that is a bulk update or multicast paging options should be enabled automatically. It is not unreasonable for customer to expect paging to all phone and/or overhead/external horns that exceed 25 devices. Schools and large organizations need this feature for emergencies and to meet requirements safety requirements for their employees or students.

   7 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  1 comment  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. Improve RTP Source Transition Signaling: Use SSRC Change or Marker on Hold/Unhold Transitions (SKEW issue)

   Description of the Idea:
   During Hold/Unhold transitions, RingCentral internally switches the RTP source without SIP renegotiation and while keeping the same SSRC. Although the stream appears continuous (same SSRC, coherent sequence numbers), this design leads to misinterpretation by VoIP monitoring tools such as OCOM or SIP Capture HOMER, which are widely used in enterprise environments.

   Suggested Improvement:
   Introduce a mechanism to explicitly signal the change of RTP source, such as:

   • Changing the SSRC, as recommended in [RFC 3550 §8.1],
   • Resetting RTP timestamps or sequence numbers,
   • Using the RTP marker bit to indicate a discontinuity.

   This would help monitoring systems correctly interpret the transition as intentional, preventing false positives in packet loss detection and skew computation.

   Why it Matters:
   Currently, the internal switch causes:

   • A small delay (20–30 ms) between the last packet from the old source and the first from the new source — exceeding the expected packetization interval (20 ms for G.711a) and triggering false packet loss or jitter spikes.
   • A permanent distortion of the skew metric, since it accumulates based on the initial packet timestamp. Once the skew exceeds 20 ms, all subsequent packets may be incorrectly flagged as lost, degrading MOS scores and user-perceived quality — even though the stream is healthy.

   Additionally, occasional deviations from the expected G.711a payload size (160 octets) have been observed, suggesting potential irregularities in packet generation.

   Standards References:

   • RFC 3550 §6.4.1 – Jitter and packet spacing
   • RFC 3550 §8.1 – New SSRC when stream source changes
   • RFC 3551 §4.5.4 – G.711a packetization interval (20 ms, 160 octets)
   • ITU-T G.1020 & G.114 – QoS metrics for voice performance

   Business Impact:
   Without a signaling mechanism, transitions cause monitoring tools to misreport RTP quality, leading to:

   • Incorrect MOS and SLA metrics
   • False alarms in NOC monitoring
   • Difficulty in troubleshooting actual network issues

   Conclusion:
   Implementing a clear indicator of RTP source transition — through SSRC change, timestamp reset, or marker bit — would significantly improve the observability and reliability of RTP stream metrics, aligning with best practices and protocol standards.

   Let me know if further technical evidence is helpful (e.g., PCAP traces or graphs).

   Description of the Idea:
   During Hold/Unhold transitions, RingCentral internally switches the RTP source without SIP renegotiation and while keeping the same SSRC. Although the stream appears continuous (same SSRC, coherent sequence numbers), this design leads to misinterpretation by VoIP monitoring tools such as OCOM or SIP Capture HOMER, which are widely used in enterprise environments.

   Suggested Improvement:
   Introduce a mechanism to explicitly signal the change of RTP source, such as:

   • Changing the SSRC, as recommended in [RFC 3550 §8.1],
   • Resetting RTP timestamps or sequence numbers,
   • Using the RTP marker bit to indicate a discontinuity.

   This would help monitoring systems correctly… more

   6 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. Bring back the feature to allow the standalone window for phone calls in the RingCentral app to be disabled or enabled

   There used to be a feature to turn on the standalone window feature:
   Click Settings in the navigation bar.
   Click Phone in the left pane.
   Under General, turn on the Use standalone window for phone calls toggle.

   If you want the keypad window to always stay in the foreground of the app, click Manage to the left of the toggle, then check the box next to Always keep phone call window in front.
   Note: If checked, you can’t move your keypad to a separate area on your screen.
   Click Save.

   Now, the feature is missing, and we would like it back so we could enable or disable it depending on the user and how they want the app to handle call pop-ups.

   There used to be a feature to turn on the standalone window feature:
   Click Settings in the navigation bar.
   Click Phone in the left pane.
   Under General, turn on the Use standalone window for phone calls toggle.

   If you want the keypad window to always stay in the foreground of the app, click Manage to the left of the toggle, then check the box next to Always keep phone call window in front.
   Note: If checked, you can’t move your keypad to a separate area on your screen.
   Click Save.

   Now, the feature is missing, and we would like it… more

   •  

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Let each individual user create their own default private status settings.

   Each user should be able to create their own default status settings.

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  1 comment  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Reports by Countries for Inbound and Outbound

   The customer would like a report that will show the inbound and outbound calls in the account by countries.

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. Option to change outbound caller ID before making an outbound call on other line using a desktop phone

   Option to change outbound caller ID before making an outbound call using other line thru a desktop phone

   Situation:
   I received a call on line 1 using my desktop Polycom phone. I will put that call on hold then on line 2, I will make an outbound call using a different outbound caller ID. Currently the only available that I could use is the number connected to my line not the other direct numbers

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Share call history in the app to users using the same outbound number

   when one agent places an outbound call from the main number, i need all of my agents to see that outbound call in the app

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Option to Completely Disable iOS Contact Integration

   I would like the ability to fully turn off integration with iPhone iOS contacts. Even with call logs turned off, when I try to call someone from my personal iPhone contacts, I still get the option to place the call using RingCentral.

   I will never need to call my personal, non-work contacts through RingCentral, and this creates the risk of doing so by mistake. Please add an option to completely disable iOS contact integration so that RingCentral only ever handles work calls and contacts.

   •  

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Block IP Addresses when not from the RingCentral IP ranges.

    Automatically block IP Addresses when not in the following IP ranges:

    80.81.128.0/20
    103.44.68.0/22
    104.245.56.0/21
    185.23.248.0/22
    192.209.24.0/21
    199.68.212.0/22
    199.255.120.0/22
    208.87.40.0/22

    This is to avoid Phantom calls or SIP attacks.

    5 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Request to be able to pause automatic call recording (ACR) after warm transfer

    Customer has encountered an issue with inability to stop an ACR after a call has been warm transferred to a colleague.
    The same thing works, if blind transfer is performed. The call recording can then be stopped and resumed by dialing *9.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Correct Call Order Management When Switching Between Multiple Calls

    Description of the Idea:
    When managing multiple simultaneous calls, users currently face difficulties identifying calls after switching if the contact is not listed in the company directory. The call order changes unexpectedly when calls are placed on hold or resumed, causing confusion and inefficient call handling.

    Problem Statement:

    • The call placed on hold takes the position of the resumed call, disrupting the original order of calls by arrival time.
    • This leads to loss of the initial call sequence, making it harder for users to quickly identify and prioritize calls.
    • Users have to spend extra time figuring out which call corresponds to which caller, especially when caller info is missing or unclear.

    Example:

    User receives three calls in order: A, B, C.
    User is on call C, so call order is:
    - A
    - B
    - C
    User resumes call B and puts C on hold, new order becomes:
    - A
    - C
    - B
    Then user resumes call A and puts B on hold, new order becomes:
    - B
    - C
    - A
    The original arrival sequence is lost, creating confusion.

    Suggested Improvement:

    • Maintain the call order strictly based on arrival time, regardless of which call is currently active or on hold.
    • The UI should present calls consistently in their original order to ensure clear and intuitive identification.

    Benefits:

    • Improves call management clarity and reduces user errors.
    • Speeds up call handling efficiency by preserving intuitive ordering.
    • Reduces cognitive load in busy or high-volume call scenarios.

    Priority:
    Medium, with a significant positive impact on user experience — recommended for ASAP implementation.

    Conclusion:
    Preserving the original call order based on arrival time during call switching will simplify call management, reduce confusion, and enhance user productivity in multi-call environments.

    Description of the Idea:
    When managing multiple simultaneous calls, users currently face difficulties identifying calls after switching if the contact is not listed in the company directory. The call order changes unexpectedly when calls are placed on hold or resumed, causing confusion and inefficient call handling.

    Problem Statement:

    • The call placed on hold takes the position of the resumed call, disrupting the original order of calls by arrival time.
    • This leads to loss of the initial call sequence, making it harder for users to quickly identify and prioritize calls.
    • Users have to spend extra time figuring out which call corresponds… more
    5 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Improve Handling of Multiple Incoming Calls to Reduce Disruption

    Description of the Idea:
    Managing multiple incoming calls currently presents challenges for users, especially when already engaged on a call. The application automatically brings a new incoming call to the foreground and plays continuous audio notifications, which can be intrusive and disruptive.

    Problem Statement:

    • Users have a limited time window to handle the incoming call before the UI forcibly shifts focus.
    • Ongoing call-related actions or tasks may be lost or interrupted due to forced UI changes.
    • Continuous audio notifications during an active call can be overly intrusive, affecting call quality and user focus.

    Suggested Improvements:

    • When a user switches back to their current active call after viewing the new incoming call, the system should not automatically bring the new incoming call back to the foreground after 30 seconds.
    • When a user manually switches between calls, this should be taken as confirmation that the user is aware of the new call, so continuous audio notifications should be suppressed or minimized.

    Use Case Example:

    • A user on an active call receives a second incoming call.
    • The incoming call pops to the front and starts a continuous ring.
    • The user switches back to the first call to finish an important task.
    • Currently, after 30 seconds, the incoming call forcibly returns to the front and rings continuously, disrupting the active call.
    • With the proposed improvement, the user’s choice to remain on the first call would be respected, minimizing disruption.

    Benefits:

    • Enables users to complete ongoing tasks or conversations without forced UI interruptions.
    • Reduces stress and cognitive load caused by intrusive notifications.
    • Improves the overall user experience during multitasking scenarios in high call volume environments.

    Priority:
    Medium, but impactful for user productivity and call quality — implementation should be considered ASAP to enhance usability.

    Conclusion:
    Refining the handling of multiple incoming calls by respecting user call focus and minimizing intrusive audio notifications will greatly improve call handling fluidity and user satisfaction.

    Description of the Idea:
    Managing multiple incoming calls currently presents challenges for users, especially when already engaged on a call. The application automatically brings a new incoming call to the foreground and plays continuous audio notifications, which can be intrusive and disruptive.

    Problem Statement:

    • Users have a limited time window to handle the incoming call before the UI forcibly shifts focus.
    • Ongoing call-related actions or tasks may be lost or interrupted due to forced UI changes.
    • Continuous audio notifications during an active call can be overly intrusive, affecting call quality and user focus.

    Suggested Improvements:

    • When a user switches back… more
    5 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. default voicemail greeting for user extension

    option to edit the default voicemail greeting for user extension

    5 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  2 comments  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Restrict users in accessing call queue voicemail on a generic desk phone

    Most members are currently accessing the call queue voicemail on a desk phone. Most of the call queue members are generic phones, not assigned to a specific user but rather to a location that is used by multiple people. So, typically, the user will check the voicemail on the physical phone. They would dial the call queue extension and enter the PIN so they could check the voicemail. The customer would like to restrict other users from accessing the voicemail. Updating the PIN is not possible, as there are many people checking the voicemail, and it changes.

    5 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. AudioCodes MP516 Assisted support

    Please provide an assisted setup for AudioCodes MP516 as it's currently not support for multi-user ATAs.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Prevent Hot Desk/Common Area Activity Logs (*90, *91) from Appearing in User's Personal Recent Calls

    Ensure Personal Call History Excludes System Actions and Shared Device Activity

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code + short extension number otherwise the call-forward doesn't work.

    One particular customer in the healthcare sector has 6000 Poly devices it's affected.

    Please can it be looked into and the feature re-instated.

    Many thanks.

    Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code… more

    23 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  1 comment  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Show Caller ID of the call being forwarded, not user forwarding

    Please display the Caller ID of the caller/solicitor on forwarded calls, not the etension of the user forwarding the call.

    9 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  1 comment  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. ability to modify Voicemail options after caller leave a message

    ability to modify Voicemail options after caller leave a message
    for example remove mark as urgent option in voicemail prompt

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating