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381 results found

  1. Shared Contact Addition

    Implement a functionality that allows users to manually add contacts, which are then automatically synchronized and added to the contact lists of other designated users within the organization.

    Benefits:
    - Streamlined contact management across teams
    - Reduced duplication of effort in maintaining contact lists
    - Improved consistency of contact information
    - Enhanced collaboration and communication efficiency

    Proposed Implementation:
    - Add a "Shared Contact" option when creating new contacts
    - Allow users to specify which groups or individuals should receive the shared contact
    - Implement real-time synchronization of shared contacts across user accounts
    - Provide options for editing and removing shared…

    3 votes
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  2. ADD Poly ATA 400

    ADD Poly ATA 400 as supported as most of polycom phones are RC Supported

    1 vote
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  3. Enable background music on speakerphone activation on desk phones

    Request to add a feature that allows background music to play on the speakerphone only when it’s activated.
    The customer's previous phone system allowed background music to be activated by entering a code, playing continuously whether or not the phone was on a call. The customer would like to have similar functionality in RingCentral.

    1 vote
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  4. Ability to download phone numbers in number inventory

    Hoping to have a feature to download phone numbers in number inventory for easier phone number management.

    4 votes
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  5. disconnect the call when there are no response for 3 times call screen

    Customer would like to have an option when call screen ask for the name and the caller did not respond for 3 times the call will disconnect.

    1 vote
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  6. have the Dialer except phone numbers with the format of (***) *** XXXX . Basically ignoring the prenthesis around the area code. I consider

    To have the Dialer except phone numbers with the format of (**) ** XXXX . Basically ignoring the prenthesis around the area code. I consider

    1 vote
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  7. allow for the volume to be adjusted on a custom greeting upload, mp3 or .wav file.

    When you upload a mp3 or wav file for a custom voicemail or greeting the volume is obnoxiously loud. There is no way in the application or on the portal to adjust this. I contacted support today and they said this was already in the feature requests but could not find it. The ability to upload a custom greeting/voicemail file is great but, if the sound is as high as it comes across it causes distortion and just sound bad.

    1 vote
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  8. Substitute caller ID

    When dialing out using the substitute caller ID, remove the option to press 3 random numbers before the call connect and ring to the dialed number.

    RingCentral AU reference case # 28160699

    1 vote
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  9. Set ringcentral mobile app as default app for calling for IOS

    Set ringcentral mobile app as default app for calling for IOS

    12 votes
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  10. SIP address for individual phone number.

    The customer would like to have a SIP address or settings for him to call a number or extension from their Axis I8116-E Network video intercom. The SIP format that they want is DL@sip.ringcentral.com.

    1 vote
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  11. Scheduling firmware updates per time zone

    To have the schedule of firmware update per time zone.

    5 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
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  12. Bring the Dial Pad back on the right side of the app

    Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.

    9 votes
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  13. Feature Summary: Request to enable dialing of the 211 code for users in the United States and Canada, supporting access to community informa

    Background & Purpose:
    211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.

    Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.

    5 votes
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  14. Dial a favorite without using the line keys or favorites list

    ability to dial a favorite contact without scrolling through the favorites list or the line keys

    3 votes
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  15. Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot

    Deskphone settings should not be erased after a reboot. The settings should remain the same.

    1 vote
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  16. Enable Key Press "0" Assignment for Direct User Extension Calls

    Feature Request Summary:
    Requesting the ability to assign a specific user, extension, or location to handle key press "0" when a caller dials a user extension directly (i.e., not routed via a Call Queue, IVR Menu, or Operator Extension).

    Current Behavior:
    At present, key press 0 routing is only configurable for the following:

    Call Queues

    IVR Menus

    Operator Extensions

    When a caller dials a user extension directly and presses 0 (such as from within the user's voicemail greeting), the system defaults to sending the call to a predefined location or the main site operator. This behavior cannot be customized per…

    1 vote
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  17. Phonebook Creation and Visibility

    Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members

    8 votes
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  18. Audio Messaging Interchange Specification (AMIS) Support

    Support for integration with external voicemail systems via AMIS

    2 votes
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  19. Call waiting for TELUS Business connect

    We want to add the call waiting feature on the TELUS Business Connect Platform

    1 vote
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  20. Increase or Remove IVR Audio Prompt Time Limit

    urrent Behavior:
    At present, the IVR audio prompt is limited to a maximum duration of 10 minutes during live calls. When this time limit is exceeded, the system plays an internal error message to the caller.

    Request:
    We request that the 10-minute time limit for IVR audio prompts be increased or removed altogether.

    Justification:
    Some organizations include extensive and detailed information in their IVR menus, such as legal disclosures, compliance-related content, or comprehensive instructions. The current 10-minute cap restricts their ability to deliver this information effectively and may result in a poor caller experience due to the unexpected error message…

    1 vote
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