688 results found
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Allow Custom Text Labels/Extension Names alongside Caller ID on Standard User Extensions
Description:
Currently, standard user extensions are limited to displaying either the incoming Caller ID or the Dialed Number, with the only modification being a numeric prefix. Advanced "Display Settings" (which allow merging a custom text label/queue name with the Caller ID Name) are exclusively restricted to Call Queues.Use Case / Business Impact:
We have users with direct-dial numbers assigned to their individual extensions who need to see both the Name of the Line (e.g., "Ext 101 Name") and the Caller's Name (e.g., "John Doe") simultaneously on their screen.Forcing administrators to build a Call Queue workaround for a single…
2 votes -
Internet Failover Registration Time (Poly E320)
Customer is testing Poly E320 phones and reported that during an internet failure and switch to failover connection, the device takes approximately 3 minutes to re-register and return online.
Customer is requesting an improvement to reduce the re-registration time during failover events to minimize downtime and improve service continuity.
2 votes -
Send missed call email notification as soon as the call was missed by a user regardless if the call was transferred after it was missed.
Currently a missed call notification is sent only to the final endpoint of the call.
If a call is offered to your extension and then forwarded to another extension (because you did not answer), the system waits to see if the second extension picks up.
If the second extension also misses the call, the email notification is sent to that last extension where the call was offered.Expected Behavior:
Send missed call email notification as soon as the call was missed by a user/extension regardless if the call was transferred to another extension after it was missed.2 votes -
Transcripts when using a deskphone
When using a deskphone to make or recieve calls the transcripts should still be available
2 votes -
Bind IP to Emergency Address
Bind IP to Emergency Address
4 votes -
transfer call indicator
The caller ID should have a transfer indicator to indicate whether the call is a transfer or a direct call. For example "Transfer from (Caller ID Name)"
10 votes -
RingCentral Admin Portal toggle or administrative setting to disable system diagnostic pop-ups
As an administrator, I'd like the option to disable the system diagnostic pop-ups in the RingEX - we have MDM and Manufacturer software that monitor system usage and these redundant alerts create unwanted and unnecessary noise for our agents. Thanks!
1 vote -
deskphones and templates
In the "user settings" and "user call handling" templates, under the phone section, there should be a deskphone option to add/remove in the "ring settings" section. This will keep the deskphone active in the ring settings for users who have deskphones under their extension instead of it being removed when a template is applied.
2 votes -
Add ignoring and blocking Ring Central calls on the mobile app to help alleviate disruption during cellular calls.
Similar to the desktop version, is there a way to add ignoring and blocking Ring Central calls on the mobile app to help alleviate disruption during cellular calls.
1 vote -
Paging Group notification
Customer don't want to receive a miss call when he's doing a page call, Right now when he do a page call and his device is added on the devices that will receive the page call he is getting a miss call notification, If customer will remove his device on the list of device that will receive a page call if they have 25 devices they need to create 25 page group in total and each user ned to know what is the assign page group on where their extension is not included to avoid getting a miss call notification…
1 vote -
Presence Sync - Out Of Office
When you mark yourself as OUT OF OFFICE in Teams, that should have the same effect as APPEAR OFFLINE or DO NOT DISTURB.
If my users are on vacation and marked Out Of Office but I open up my Teams app, it now marks me as "Available, Out Of Office" with a hollow green checkmark. Any of those users who are part of a call queue will begin receiving calls because of the "Available" status. Out Of Office should override that and prevent call queue calls from reaching them. Currently they have to remember to switch to Appear Offline or…1 vote -
Text-to-speech voicemail greeting with wildcards
I want to have a custom voicemail message with {datefrom}, {dateto}, {nameofperson_covering} so that I can re-use the same voicemail message for all holidays/sick leaves.
Example
"I will be away from the office until {date_to}.Your messages will not be automatically forwarded.
My substitute is {nameofperson_covering}
In case of technical issues, please call {phone_number}.
0 votes -
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
4 votes -
Automatically change the status when dialing out!
Automatically change the status when dialing out, to reflect we are making a call but not yet connected. Maybe yellow? Something to reflect to our teammates that a call is actively being made, and we are not available.
1 vote -
Alias name listing for DBN
Allow for an Alias name field in the EX User Details, for DBN purposes. For example a user may go by Bob or Robert and the first name DBN can only key off one of those. Or allow Queue Groups to be reachable in the DBN for this same purpose.
1 vote -
Ability to control users' phones as an admin
Ability to control users' phones as an admin
1 vote -
Configure Avaya J179 for more than 3-way conference calling.
This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.
Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.
20 votes -
Separate Permission for Voicemail-to-Text
When the Voicemail Settings permission is disabled for a role, the voicemail-to-text option is grayed out on the user side. However, this also prevents users from updating or customizing their voicemail greeting.
Requested Enhancement: Create a standalone permission for voicemail-to-text that can be enabled or disabled independently of voicemail greeting settings.
This enhancement would provide more granular role control and greater flexibility for administrators.
3 votes -
Set Main Number as Phone-Only / Remove Fax Capability
Set Main Number as Phone-Only / Remove Fax Capability
Vanessa from Oregon Integrated Health is requesting to have their main number configured as phone-only. Please remove the option for people to send faxes to this number.14 votes -
Ability to export Call transcript or summary after each call
Ability to export the transcript or summary after each call to a spreadsheet or file
7 votes
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