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374 results found

  1. Scheduling firmware updates per time zone

    To have the schedule of firmware update per time zone.

    5 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
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  2. Bring the Dial Pad back on the right side of the app

    Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.

    9 votes
    New  ·  4 comments  ·  General Phone  ·  Admin →
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  3. Feature Summary: Request to enable dialing of the 211 code for users in the United States and Canada, supporting access to community informa

    Background & Purpose:
    211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.

    Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.

    5 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  4. Dial a favorite without using the line keys or favorites list

    ability to dial a favorite contact without scrolling through the favorites list or the line keys

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot

    Deskphone settings should not be erased after a reboot. The settings should remain the same.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. Enable Key Press "0" Assignment for Direct User Extension Calls

    Feature Request Summary:
    Requesting the ability to assign a specific user, extension, or location to handle key press "0" when a caller dials a user extension directly (i.e., not routed via a Call Queue, IVR Menu, or Operator Extension).

    Current Behavior:
    At present, key press 0 routing is only configurable for the following:

    Call Queues

    IVR Menus

    Operator Extensions

    When a caller dials a user extension directly and presses 0 (such as from within the user's voicemail greeting), the system defaults to sending the call to a predefined location or the main site operator. This behavior cannot be customized per…

    1 vote
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  7. Caller ID on transfer

    Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
    I.E:
    Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.

    We would like Caller A info to be displayed for employee C, instead of employee B's info.

    1 vote
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  8. Phonebook Creation and Visibility

    Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members

    8 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  9. Audio Messaging Interchange Specification (AMIS) Support

    Support for integration with external voicemail systems via AMIS

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. Call waiting for TELUS Business connect

    We want to add the call waiting feature on the TELUS Business Connect Platform

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. Increase or Remove IVR Audio Prompt Time Limit

    urrent Behavior:
    At present, the IVR audio prompt is limited to a maximum duration of 10 minutes during live calls. When this time limit is exceeded, the system plays an internal error message to the caller.

    Request:
    We request that the 10-minute time limit for IVR audio prompts be increased or removed altogether.

    Justification:
    Some organizations include extensive and detailed information in their IVR menus, such as legal disclosures, compliance-related content, or comprehensive instructions. The current 10-minute cap restricts their ability to deliver this information effectively and may result in a poor caller experience due to the unexpected error message…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. Ability to have a different company name displayed on the ringcentral app

    Need to have an option to have a different company name displayed on the ringcentral app for users to have different field but still working on the same site/company

    2 votes
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  13. Maximum Hold Time

    We would like to have a feature wherein when my user puts the caller on hold, the call will automatically go back to the user extension after a certain threshold (i.e 1 minute). Or if it is possible that a call on hold for more than the threshold will automatically be transferred to a different extension or call queue

    2 votes
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  14. Include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets.

    Please include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets. Have our system support that exact make and model to work with our calling features.

    2 votes
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  15. Voicemail-to-text conversion limit

    Customer wants to increase the maximum length of the Voicemail-to-text conversion limit that is currently available only for the first minute of a message.

    10 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
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  16. RingEX - Recording Option for External Calls Only

    RingEX - Recording Option for External Calls Only

    The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  17. Extension Exclusion from Auto Attendant

    Description:
    - Add feature to exclude specific extensions from Auto Attendant access.

    Key Points:
    - Allow admins to mark extensions as "excluded" from Auto Attendant.
    - Prevent calls to excluded extensions via Auto Attendant.
    - Provide interface for managing excluded extensions.

    Use Case:
    - Callers can't reach Extension 101 (if excluded) through Auto Attendant.

    Benefits:
    - Better control over call routing.
    - Improved security for sensitive extensions.
    - Flexible employee availability management.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Translating voicemails so you can read them if you cant hear them well

    Translating voicemails so you can either listen to them or you can read them.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. UK Non-Geo Numbers as Substitute Caller ID

    It would be helpful to allow non-geographic numbers to be used as substitute caller IDs, especially for BT accounts. This would give users more flexibility and better support different business needs.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. CNAM Enablement for RingCentral EU Brand

    Current Functionality:
    Caller ID Name (CNAM) functionality, which displays a caller's name along with their phone number, is currently available only for RingCentral North America (US and Canada) customers. This feature allows businesses to display their company name (or a specified name up to 15 characters) on the recipient's caller ID display when making outbound calls.

    Requested Functionality:
    We request the enablement of Caller ID Name (CNAM) functionality for all RingCentral European Union (EU) brands. This feature should allow RingCentral EU customers to:
    1. Set a Caller ID Name: Configure a custom name (up to 15 alphanumeric characters) to be…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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