664 results found
-
VTECH Phones can provisioned RingCentral
Hope there is a possibility to connect VTECH phones via manual Provisioning in RingCentral.
1 vote -
1 vote
-
Show Dialed Number instead of Caller ID on VM Notification.
This feature request is designed to display the Dialed Number on the Voicemail Notification in the "From" section instead of the Caller ID.
5 votes -
ringdown (auto dial) for limited extension
please have ringdown (auto dial) feature for limited extension for all devices
5 votes -
Notes/comments section
In the voicemail list, it would be extremely efficient to be able to add a note or comment next to that call so that users who share voicemails can easily communicate with each other and know the status of that caller.
1 vote -
Ability to export Call transcript or summary after each call
Ability to export the transcript or summary after each call to a spreadsheet or file
6 votes -
Record 911 calls
Any outbound calls from any building to 911 - we need to be able to record and have those stored for review.
2 votes -
Background Noise/Audio Issue Alert Sent to Super Admins
Admins don't always have time to listen to every single users' calls to determine if there were issues with background noise, poor audio quality, headset issues, etc. We would like the option to set up an alert that would notify a designated list of recipients if call quality falls below a certain threshold. It should include the details of the call, who the user is, and ideally what the problem of the call was (loud background noise, high jitter, etc).
12 votes -
Multiple Incoming Calls Cover the Accessibility of the keypad to transfer the current call
Our call center department has difficulty finalizing a transfer because they have multiple calls coming in. When that happens, the keypad switches to the new incoming call and interrupts the active process of being in the mist of transferring a call and makes us switch back to the active call and then continue with our interrupted transfer. Do you all have a fix for this?
1 vote -
connect the intercom Grandstream to RingCentral
Can you support Grandstream brand intercoms? We need it very much !
8 votes -
For the shared lines' ability to have 16 lines and 25 users in a group
For the shared lines' ability to have 16 lines and 25 users in a group
1 vote -
Spam and robocalls
At least have an option to filter out robocalls, blocked, and spam numbers from the call log. Not sure why my phone has been flooded with these numbers, and I can’t filter them out of the log. Thank you
3 votes -
Call Queue Number as Outbound Caller ID for Overflow Members
Customer Request:
The customer would like the ability to use a Call Queue's phone number as the outbound caller ID, even when a user is receiving calls through an Overflow configuration and their direct Call Queue membership status is set to Off.Current Limitation:
At present, users who are part of an Overflow setup and have their Call Queue membership status set to Off are unable to present the Call Queue's phone number as their outbound caller ID.Requested Enhancement:
Allow users participating in a Call Queue Overflow configuration to select and use the associated Call Queue phone number as…1 vote -
Allow placing outbound calls using a hot desk phone without logging in
Allow placing outbound calls using a hot desk phone without the need for a user to log in
2 votes -
Allow Custom Text Labels/Extension Names alongside Caller ID on Standard User Extensions
Description:
Currently, standard user extensions are limited to displaying either the incoming Caller ID or the Dialed Number, with the only modification being a numeric prefix. Advanced "Display Settings" (which allow merging a custom text label/queue name with the Caller ID Name) are exclusively restricted to Call Queues.Use Case / Business Impact:
We have users with direct-dial numbers assigned to their individual extensions who need to see both the Name of the Line (e.g., "Ext 101 Name") and the Caller's Name (e.g., "John Doe") simultaneously on their screen.Forcing administrators to build a Call Queue workaround for a single…
1 vote -
Connecting music variability and distinction based on caller.
Allow the selection of different connecting music (sound the caller hears) for internal or external callers.
I am not referring to ringtones that the call receiver would hear.
Taking a phrase from the early 2000's I am talkign about "ring back tones".
In the settings, only one can be selected for all incoming calls under the "play music while connecting" setting option.3 votes -
Pause/Stop Recording Metric for Reports
Create a reportable metric that tracks when users pause or stop the recording during automatically recorded calls.
This metric should be available in the Analytics Portal so leadership can easily identify how frequently (and which users) are using the pause feature. This would help us monitor proper usage and ensure compliance with our call recording policy.2 votes -
Add end time to call log in RingCentral app.
Add end time to call log in RingCentral app to show what time a call ends and begins.
1 vote -
2 votes
-
Ability to display contact name as display information in call queue
Ability to display contact name as display information in call queue
1 vote
- Don't see your idea?