Feature Request Summary:
Requesting the ability to assign a specific user, extension, or location to handle key press "0" when a caller dials a user extension directly (i.e., not routed via a Call Queue, IVR Menu, or Operator Extension).

Current Behavior:
At present, key press 0 routing is only configurable for the following:

Call Queues

IVR Menus

Operator Extensions

When a caller dials a user extension directly and presses 0 (such as from within the user's voicemail greeting), the system defaults to sending the call to a predefined location or the main site operator. This behavior cannot be customized per user.

Requested Enhancement:
Add a setting under User Extension > Call Handling & Voicemail or similar section that allows:

Custom assignment of where key press "0" should route.

Options to forward to: another user, extension, external number, or voicemail.

Use Case / Justification:
Users may want to redirect callers who press 0 to their assistants, team members, or department queues.

Improves call handling flexibility and customer experience.

Aligns with existing behavior in Call Queues and IVRs, offering more consistency and control at the user level.

Reduces misrouted calls and enhances responsiveness during absences or when calls need escalation.