566 results found
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Would like to have an option to just end the call if no one answers
Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.
13 votes -
update firmware of desk phone not delete custom config
Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.
6 votes -
Override The Save Contact on Personal Phone.
It is important to have the option to bypass the contact save feature on personal phones to utilize certain Ring Central functionalities. For instance, if a number is already saved in the mobile phone, the caller ID appears as the contact information instead of the set caller ID with *99 at the end.
1 vote -
Display Initiator's Extension Name (Caller ID) on Paging Group Broadcasts
Currently, when a user dials a Paging Group, all receiving phones in that group only display the Paging Group's extension number. There is no way for anyone receiving the page to know who or which location initiated the broadcast.
This is a significant problem in critical environments like schools, hospitals, or warehouses where paging is used for emergencies.
1 vote -
add internal auto-receptionist to ring settings of user extension
Adding internal ringcentral phone numbers i.e auto-receptionist number on ring settings of user extension.
1 vote -
Inbound Call Filtering Based on Area Code
Overview
Currently, our call routing system lacks the capability to filter or route inbound calls based on the caller's area code. This feature is available in some Contact Center platforms but not in our current setup. Implementing area code-based filtering would improve call handling efficiency, allow region-specific routing, and enhance customer experience by ensuring calls are directed to the appropriate teams or locations.Problem Statement
While Contact Center platforms offer dynamic and intelligent call routing, our existing system does not support inbound call filtering based on the caller’s originating area code (NPA-NXX). This limitation restricts our ability to:Route calls…
5 votes -
Third Party Expansion Module for Rental Phones
Ability to add third-party expansion module to rental phones.
1 vote -
DND on Polycom VVX311
A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.
11 votes -
Incoming call will reflect on the other desk phone
Would like to be able to see the incoming phone number on our desk phones for other phone lines. This will enable us to pick up that call if it is important from another phone.
2 votes -
Silent Monitor, Coach, Barge - Update prompt when user is already being monitored
Currently there is a limit that only one person can Silent Monitor a user at a time. When the second user tries to Silent Monitor the same person they get a prompt "you do not have access to this feature" which is the same message when a user doesn't have the set permission to monitor a particular user. This should be updated to something more accurate such as "user already being monitored, please try again later."
5 votes -
Options to customize the reply options when receiving a call in RingEX
Options to customize the reply options when receiving a call in RingEX, it will be more convinient if we will be able to edit the reply options so that we no need to type in customized SMS everytime
1 vote -
ability to add favorites on the actual phone
We paired the desk phone with the app and added favorites in the app. We can not see them on the phone. Is it possible to see the favorites we selected on the app on the actual phone?
2 votes -
Add Support for Pause Dialing
Submitting this on behalf of a customer.
They’re trying to forward calls to an external vendor line that requires navigating an IVR (like entering an extension). On their mobile phones, they can use pause dialing with commas — for example: 18007370045,7,2509. That way, the call connects, waits briefly, and then automatically sends the extension or DTMF input.
They tried using that same format in RingCentral call forwarding settings, but it gets flagged as an invalid number.
Feature request: Add support for comma-style pause dialing (or something similar) in forwarding rules and contacts.
Why it’s helpful:
Allows easier forwarding to vendor…
5 votes -
Enhancement Request for Call Forwarding Behavior with DND Status
Category:
Call Handling / Forwarding RulesDescription:
Requesting an enhancement to allow more flexible call forwarding behavior when one or more extensions in the forwarding list are set to Do Not Disturb (DND). Currently, if any of the extensions in the forwarding list are on DND, the call may be routed directly to voicemail, impacting the ability of other available users to receive the call.Proposed Feature:
Introduce an option or logic within call handling settings that allows the system to bypass extensions that are on DND and continue ringing the remaining available extensions, instead of routing the call directly…5 votes -
Need VM as an option for Line or soft key
Many users complain there is not a button on the main interface of the Polycom Edge220 to access voice mail. I would like VM added to the feature selection when customizing Line or soft keys.
2 votes -
AI notes that supports multiple language
AI notes that will support Spanish or multiple languages.
3 votes -
Allow customization of options when leaving a voicemail message
When someone leaves a message and presses # they are presented with options. I would like to customize those options, remove some completely, specifically the make private message option.
1 vote -
Receive call notification from my added account while logged in on a different account
I want to receive a notification when I received a call on my added account on RingCentral App while logged in on the other account.
For example: I am logged in on Account A and I received a call on Account B, I should receive the notification on my Account A that Account B has an incoming call and be able to answer it for convenience without needing to log out or log in
3 votes -
ADD Poly ATA 400
ADD Poly ATA 400 as supported as most of polycom phones are RC Supported
3 votes -
Customize line key
want a change to the display layout on our Yealink desk phone. Specifically, I would like the following:
-The Station #1, Station #2, and Provider Office lines to be moved to the right-hand side of the phone screen.
- Incoming calls (callers) should appear on the left-hand side of the screen.
- Each incoming call should display in order and include the caller ID.
- For example:
1. The first incoming call should display as “Line 1 – [Caller ID]”,
2. The second as “Line 2 – [Caller ID]”, and so on.1 vote
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