200 results found
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multiple numbers on 1 device
We need to have multiple numbers on one device. Limited or Full license would be fine but we need to have the ability to have several DID numbers to show up on one phone so one person can answer it.
1 vote -
Make all of the customer's phone numbers accessible to the admin
Customers in Germany often use blocks of numbers (e.g. 0-99). These belong to the customer and are ported to RingCentral. As admin, I currently do not see any of these numbers in the service portal and therefore cannot quickly configure a new extension or queue. This non-feature is not acceptable for the German market. Please make all the numbers of the customer visible and usable in the inventory. Thanks!
1 vote -
Provide a hangup sound when someone disconnects a call because I am oftern in my CRM and not looking at the RingCentral App.
Provide a hangup sound when someone disconnects a call. I am usually in my CRM and not looking at the RingCentral App, and right now I have to click over there to see if we're disconnected. It's a waste of time for me and time is $$. Thank you.
1 vote -
A great product feature enhancement would be the ability to record multiple voicemail away messages.
A great product feature enhancement would be the ability to record multiple voicemail away messages. This would allow me to have separate messages for when I’m temporarily away from my desk or out for a day, and another for when I’m on vacation. This enhancement would provide employees with a clearer understanding of my availability and whether they need to contact someone else in my absence. As far as I can tell, the only option right now would be to record over my normal away message and rerecord whenever I'm on vacation and I'd prefer to not have to do…
1 vote -
Caller ID scrolling speed setting
When the call is initiated there is only a few seconds to see the initial few details from the caller ID, in my case it is the company for which the caller is reaching out to. By the time I see the caller ID it has passed and is now displaying the caller's registered name and I have to wait until it completes and starts the scrolling over again. This leaves the caller's line ringing for 4-7 rings depending on how many rings it took to connect to me.
TLDR: IF we could adjust the scroll timing I could improve…
1 vote -
Dial-in number for Jakarta, Indonesia
Currently, no international audio conferencing dial-in number is available for Jakarta, Indonesia. Establishing such a number would be beneficial for addressing business needs.
1 vote -
All directly answered calls as received only
A user preferred the set-up wherein all calls, if he did not get to answer it directly including the queue calls, it should show on his missed calls instead on the received calls since he doesn't seem to see any difference between answered direct calls and queue calls (including answered elsewhere) when looking on all his received calls on the phone
1 vote -
Ability to Return a missed call to the extension who made the call through the main company number
When customer called someone using the company main number as the caller ID and for some reason nobody picked up, They would like to have an option for the dialed number/called person to return the call through the company main number and redirect the call immediately to the extension who made the call
1 vote -
Adding 4th account on the RC desktop app
I currently toggle between 3 different ringcentral accounts on the app, and need to add a 4th account, but get an alert that says "maximum accounts reached. you've added the maximum number of accounts. please remove one and try again." I unfortunately can't delete any of the accounts because I use them all. Is there a way to add another account?
1 vote -
Yealink T57W add contacts via usb
yealink expansion module, add contacts to expansion module via usb
1 vote -
Display the name of extension being dialed when connecting calls to the user's Ring members
Requesting to display the name of extension being dialed when connecting calls to the user's Ring members, currently when call is connecting to the other member under the user's ring settings, it only shows the number dialed by the caller and not the name of the user
2 votes -
Ring deskphone only when receiving contact center calls
Customer verbatim
"Force CC calls through desk phone
How can we route all CC calls through the desk phone and not through the soft phone. I have a situation: Both phones are connected and the employee is logged into the RingCentral App. The app says do not ring desk phone, but when a CC call comes in it still rings the desk phone. How can the CC call be only routed to soft phone?"- They are forcing everyone to use one device only the deskphone due to lots of disconnected calls.
- They only want deskphone to ring when receiving cc…
1 vote -
An option to set a scheduled caller ID.
An option to set a scheduled caller ID that users can use for outbound calls, with different IDs for business hours and after hours.
1 vote -
Jabra engage 75 headset compatibility For BT
Jabra engage 75 headset compatibility For BT
1 vote -
BT Call forwarding via Virtual Extensions
In RC JIra RC-62900 we have come across an architecural limitation for BT accounts with International numbers(non-UK numbers). In BT accounts with international numbers, the extensions without primary number cannot conduct call forward to PSTN as the PAI/DIV headers can only contain the UK main company number.
Impacted Use case: Call forwards can be easily configured in the account using virtual extensions, ie the call flow PSTN-> Extn A call forwards -> Extn B(without primary number) call forwards to -> PSTN Dstn
Extn A will be able to configure a call forward to a frequently used PSTN Dstn using the…1 vote -
Support Intercom Yealink W59R
Request to support the intercom feature on Yealink DECT phones, specifically for the W79P part number (W59R handset + W70B base).
Notes from Yealink.
DECT supports two types of Intercom, the first is the RC Intercom supported by the RC Server and the second is the internal Intercom supported by the DECT Base itself.For the first type of RC Intercom, there is no difference between the logic of DECT and desktop phones, it is done through the RC server and can Intercom any Extension.
Regarding the second type of internal Intercom, it is implemented by our DECT Base, not…1 vote -
Sent to voicemail during the call.
Since some people during the call request to be sent to voicemail, it would be great if this could be considered for future functionality.
We have the option to record the call, but sometimes people request the "privacy" of sending a message to voicemail without the person on the other end of the line hearing them. Thank you very much.
1 vote -
"transfer to held call"
I need to initiate a transfer between the two calls
our last phone service had a "transfer to held call" option1 vote -
Send caller to voicemail when on hold
ability to send a caller to voicemail when it reaches a minute on hold
1 vote -
BT Analog bell with to work with BTCW when it's connecte to ATA
BT Analog bell with to work with BTCW when it's connecte to ATA
1 vote
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