Ring deskphone only when receiving contact center calls
Customer verbatim
"Force CC calls through desk phone
How can we route all CC calls through the desk phone and not through the soft phone. I have a situation: Both phones are connected and the employee is logged into the RingCentral App. The app says do not ring desk phone, but when a CC call comes in it still rings the desk phone. How can the CC call be only routed to soft phone?"
- They are forcing everyone to use one device only the deskphone due to lots of disconnected calls.
- They only want deskphone to ring when receiving cc calls they only want to use the RC app for collaboration and meetings
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