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2027 results found

  1. Allow for outbound faxes being able to be sorted

    Customer wants to know how to get the fax email come in by a specific name. They have about 2500 emails sent out to the same number, but don't have a way to search email for a specific client that they sent out. 2nd issue is that they have more than one company that use the RingCentral, but can only log in as one company at a time. Customer would like to be able to sort outbound faxes by name.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Mobile app as default calling app when doing click-to-call in SFDC

    Include mobile app as end point device that they can set as default in sfdc plugin settings for click-to-call

    21 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Ability to set fax recipient like in a custom rule

    Like when I'm having a vacation, i want to set who's gonna receive the faxes in my company for a specific time and date. for example im out of office every wed and fri, I can set a custom rule where all of the faxes in my company will redirect to another extension only for that specific day.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

    When deskphone pairing is switched on the call pickup groups disappear from the HUD in the Desktop app

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. RC app call queue member status

    Please add a feature on RC app to check the status of the users added on a call queue

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  6. Simultaneous protocol to be added in call queue overflow

    Customers request for simultaneous option should be included under call queue overflow.

    6 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Call total time when switching devices

    It appears that sometimes when switching devices (for example, Windows PC App to my Android Smartphone app, there and back) the "time" for an outgoing call is WILDLY inaccurate. It's not clear if it only shows the time before the first (or second) change in switching the call, but it's cutting off someplace. It would be better if we can view the total duration of the call.

    9 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Ability to Limit the RingCentral App to connect to our Public IP

    we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. SMS archiving

    Allow SMS archiving to help declutter, and make it easier to search for active conversations, without needing to delete old messages that may have important information in them.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  10. Add visibility and management of globally parked calls

    All globally parked calls should be able to be seen and managed from a single area of RingCentral. Our previous system allowed us to do this and it would show all calls with the park location and caller ID, plus any custom notes added by the user.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Fix Left click hold + Scrolling when copying SMS thread contents

    All Users would benefit from this when they need to copy their SMS threads into a document case for recording. The app currently only will copy the visible SMS thread and will not allow anything further. It looks like it does, except when going back and making sure all is selected, it missed the rest and only got visible thread.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Download SMS via RC App.

    There should be an option to download the SMS in bulk or per conversation.

    25 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  13. To add more Desk Phone Compatible Devices for Deskphone Pairing

    This is beneficial to customers who uses Mitel Phones and other Deskstop Models not included in the supported list.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  14. Options: Retrieve deleted message from RingCentral App

    When someone send you a message and the senders deleted it, the one who recieve the message would like to retrieve it

    13 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. @mention to include just the first name in Glip

    Feature parity with MS Teams - which allows you to shorten an '@' mention to just be the person's first name. Makes this a little more friendly to the recipient.

    7 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Receiving OTP from the bank using the RingCentral Number

    Customer needs to receive the OTP from the bank using his RingCentral Number

    46 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Increase/decrease padding as you zoom in/out

    I generally find that there is a lot of padding around each message, wasting a lot of vertical space on the screen. This padding doesn't seem to decrease when I zoom out, only the font size decreases.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. sound reminder that a call is on hold

    wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.

    16 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. RingCentral App HUD Call Queue Transfer Button

    RingCentral App HUD Call Queue Transfer Button for convenience

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Ability to Add Call Queue Extension on HUD

    Since park locations can be added on HUD. We are requesting to add call queue extensions as well on HUD.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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