Ability to play default ringing or hold music rather than RC client's hold music
There are scenarios of outbound calls in which, during the process of connecting to an external called party, the connection to receive either ringing or audio from the far-end system for whatever reason is not made so it defaults to playing the configured hold music/custom prompt of the RingCentral extension that is placing the call instead. This creates confusion with users that experience this behavior. In a recent example, a user had a custom message recorded specifically for their business which was configured as their extension's hold music within Screening, Greeting and Hold Music. After placing an outbound call, they heard their own custom prompt played back rather than the far-end's configured ringing or audio file while they were waiting to connect with the far-end which created confusion. Requesting that, in scenarios like this, something other than the RingCentral extension's own hold music/custom message is played to help eliminate confusion.
Kim
shared this idea
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David
commented
This is a great idea. Please consider implementing this.
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Fau
commented
We are looking into utilizing the RingCentral hold music within our queues to provide advertising and messages to our customers. We want to have the recording start at different points. The intention is when customers call, we don’t want them to have to hear the exact same message in the exact same order every time.