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2027 results found

  1. Like many in the business world, my business partners and I all have iPhones and Apple Watches. It would be very beneficial if Ring Mobil had an Apple Watch app. Currently I do not get any notifications from Ring Central on my watch. This is particularly an issue if my phone is set to silent. I would like to know of important incoming business calls even if I have set my physical phone to silient. My watch can also receive calls. When I am running or at the gym, not having an app makes me have to carry my phone…

    10 votes
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  2. When Android Auto Wireless is in use the RC app does not send through audio and tries to route the call through Wifi when no internet connection is available since it is only using wifi for the connection to Android Auto. We don't want to use our cell phone number for the calls. Direct dial data has only wifi or mobile data, wifi or carrier minutes only. You should add an option for Mobile Data Only that way RC app would not think the wifi connection is an actual live internet connection and would not use it.

    1 vote
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  3. Currently, "After Hours" only routes phone calls to voicemail; it would be helpful if it also included an option to silence text message notifications as well.

    3 votes
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  4. We service our customers on a simi annual basis and we lose the history of our SMS conversations with those customers every few months (it does not show up on the desktop app/mobile app). Currently, we have to start a "new" text conversation everytime we reach out to our customers because we do not know what was said during our previous converstion with them. It is VERY helpful to be able to see ALL of the communciation that we have had with that specific customer in the past! Please fix this.

    4 votes
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  5. SMS can be backup to a third party cloud system such as iCloud, Google Drive, Dropbox and ect. This is for them to retrieve it just incase the system or accidentally deleted the SMS

    2 votes
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  6. There should be a feature that allows screen recording of the calls when calling from and receiving calls from RingCentral app

    2 votes
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  7. Wants an option to toggle from speaker and microphone headset and with the desktop microphone and speaker without doing it manually within audio input and output.

    2 votes
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  8. On the MVP application, having a team edit option that unlocks a checkbox for the teams and/or direct messages so that they can easily be selected and moved in to folders. Use cases: New team is added and you want to select all of the direct members at once and move them to a folder for easier organization. A new issue has come up and several new teams have been created, this would allow you to move all relevant chats to one folder. New manager needs to add all of their direct reports in to a folder.

    2 votes
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  9. We can create a group SMS and it will show as sent as a group text . However, when a Tmobile number replies to the sent SMS to the group, we receive the response in an individual conversation. We cannot currenly send goups texts to Tmobile users. This happens in RC Phone and the RC Web/desktop app. Please advise!

    8 votes
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  10. We found in RC's site a PowerShell script to uninstall all RC apps from our devices, however, we are experiencing some difficulties pushing the script with GPO and Intune. We would like some help from a RC engineer and provide us a better understanding of what we might be doing wrong and/or if such script is compatible or not with Intune and GPO.

    2 votes
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  11. wanted a way to dial 211 and 311

    24 votes
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  12. Sync contacts into Outlook via a sub-folder in RingCentral desktop app

    2 votes
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  13. We have users that remove themselves from the call queue when they go on break, but then forget to put themselves back in. Even if we could select the time limit that they can take themselves out of queue, so that they would automatically go back in queue after 15 minutes. Select 15, 30, or 60 minutes.

    3 votes
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  14. There needs to be an option to group contacts within the RingCentral app. This allows users to send specified texts to the contacts in the group, instead of just creating a group text. The groups can be labeled to better organize the conversations.

    6 votes
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  15. Please include a feature to call monitor multiple users to monitor one user at the same time

    8 votes
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  16. Setting that will give other options in the Call queue waiting time if the member is unavailable, busy, or in a meeting

    1 vote
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  17. We would like to have a feature to over-ride a custom rule. There are custom rules that doesnt work because the system thinks there is a conflict between those 2 rules. Just like in my situation, when our did is dialed, we wanted the phone calls to be forwarded to our main number. It limits us from dialing the DID of the other extension. It goes to a loop. The work around that we thought that will work is creating another rule where we can utilize the called ID on custom rule. Custom rule is set up perfectly. Whenever the…

    7 votes
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  18. It will be nice to track and see reports who has responded on the messages on the Group chat.

    1 vote
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  19. Deleting messages on specific date range

    2 votes
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  20. Customer wants to have an option to automate clearing application data on their ringcentral app instead of clearing it manually.

    3 votes
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