646 results found
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Internal vs External Calls AI Notes
More customisation on when AI Notes are turned on automatically (i.e Internal calls are automatically recorded with no announcement, Internal calls don't send a summary but external calls do, etc.)
3 votes -
Adaptive Multi-Language Transcription
We propose implementing an advanced transcription feature that can automatically adapt to different languages. This functionality would enable our software to:
- Detect and identify multiple languages within a single conversation or recording
- Seamlessly switch between languages during transcription
- Provide accurate transcripts for multilingual content
- Support a wide range of languages and dialects
- Offer real-time language adaptation for live transcription
This feature would greatly enhance our platform's versatility and appeal to a global user base, improving accessibility and communication across language barriers.
14 votes -
RC App Pop Up Notification for Connection Issue
We would like to suggest a feature enhancement for the RingCentral app: a clear pop-up notification that alerts users immediately when the app loses internet connectivity. This notification would help users quickly identify connection issues that might affect call quality, message and call delivery, and overall app functionality.
A prominent pop-up alert would improve user awareness and reduce confusion during network interruptions.
Requestor: Kane Russell
Company: SYMBIO GLOBAL PTY LIMITED2 votes -
Keypad on ringcentral application to be sync on dial pad on desk phone
Keypad on ringcentral application to be sync on dial pad on desk phone
- Ability to press key on RingCentral Application/Web App that will sync with Yealink T46 and T48 physical desk phone while the phone is engaged with a call.1 vote -
AI Assistant - consolidate the number of times "AI is Taking Notes"
Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times
6 votes -
Forced hold when on call
Experiencing a reoccurring issue where sometimes calls will be forcefully placed on hold, and if you try to click the hold button to take the call off hold, it just puts the call right back on hold. Only temporary fix we've found is resetting app data.
1 vote -
When I'm on the desktop app and a second call comes in, please notify me silently.
When I'm on the desktop app and a second call comes in, please notify me silently. Now you are ringing over top of me talking to the first call. It's very loud and obtrusive. Thank you
1 vote -
Ability to change the information on the app call logs
Ability to be able to change the call log information on the app to show the name instead of just the number being dialed or dialling to.
1 vote -
Tagging Calls via Dialpad
Tagging Calls via Dialpad
When we are accepting calls on RingCentral, - is there a way to do a Press 1 / 2 after the caller hangs up, to then that number pressed is stored in RingCentral?
For example, we do a phone call, the caller hangs up, we press the number 1 on our Dial Pad, and then is that dial pad press stored in RingCentral anywhere?
Or is there another way to Tag a call via the dialpad after a call ends?
2 votes -
click-to-dial feature across various browsers without the necessity of installing the RingCentral extensions.
We would like to request the capability to utilize the click-to-dial feature across various browsers without the necessity of installing the RingCentral extensions. Implementing this would prevent the occurrence of dual dialers when calls are received through RingCentral sources.
2 votes -
Delete just call logs instead of deleting the call recordings on the RingCentral App
Currently on the RC App, deleting the Call Log entry may delete the recording, and vice versa. Our customer would like to keep the call recording but would like to delete call history on the RC App.
1 vote -
Option to remove profile picture on RingCentral Application
I would like to revert my RingCentral application profile photo back to displaying my initials. However, it appears there is no option to remove the current photo, aside from uploading a new one to replace it.
It would be helpful and more convenient if there were a direct “Remove” option for the profile picture.
2 votes -
Quick toggle for deskphone pairing
Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.
6 votes -
1 to 2 Seconds Audio Delay
Wants to have option to improve the audio delay or remove the audio delay while on a call.
1 vote -
Hearing aid pairing between Ring Central App and Apple
Customer has an issue with Hearing aid pairing . He uses IPhone 12
1 vote -
Fax Driver
The customer would like to have the ability to deploy the RingCentral Fax driver automatically and would like to deploy this administratively and not have to rely on their staff to install it on their end.
3 votes -
Add a Sound When a Call Ends in the Desktop App
Please add an option to turn on a sound queue when a phone call ends on the Ring Central Desktop app. I can never tell when a call has ended without clicking on the RC app after the call to make sure the call isn't still going. Have already had this happen a couple of times when I thought the other person ended the call and we both heard each other having separate conversations in the background.
5 votes -
Ability to disable Record and Screenshare button in a call
Ability to disable the "Record" and "Screenshare" on a call.
2 votes -
Split Window View in RingCentral Desktop App
We propose adding a split-window view to the desktop application, allowing users to access multiple features, such as texting and calling, within a single window.
We also recommend introducing distinct bubble notifications for texts and calls, making it easy to differentiate between the two.
These updates would streamline communication, reduce the need to toggle between functions, and improve overall efficiency.
2 votes -
Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar
Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.
We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).
5 votes
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