2028 results found
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Company Contacts Merge to Multiple RC Accounts
Customer wants to know to see all contacts of 3 RC Accounts into one RC Account only
1 vote -
To add more recipient on SMS notification when voicemail messages are received.
The SMS recipient for notification when voicemail is received allowed only 5 recipients. Please add option to add more than 5 recipients.
2 votes -
call disposition with preset option
customer would like to have a call disposition with preset option so that they can easily identify if its a sales or not.
6 votes -
Enable Super Admin role to control Teams in RingCentral app
It's very helpful if super admin roles can control Teams in RingCentral app aside from the creator of the Team Conversation.
2 votes -
.MSI Version of Microsoft Teams Embedded App
To have a .MSI Version of the Microsoft Teams Embedded App for silent installation purposes.
2 votes -
Create Voice Control features for RC (akin to Siri or Hey,Google)
We have the opportunity to bring on an unsighted user as a receptionist and we were looking to see if there was a way to have voice commands of calls. The ability to answer, hold , transfer and conference calls specifically, by voice command and have RC respond.
3 votes -
Use headset control buttons to answer, end, and mute phone calls
Use headset control buttons to answer, end, and mute phone calls with blue tooth headphones. We can use the earbuds but the controls don't work and the "connect" button is gone in the new version of the app (https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/integrating-headset-with-ringcentral-app.html) in the Setting up USB HID devices.
6 votes -
Send and receive secured fax
faxes containing secured PDFs sent from provincial and government organizations in Canada and for confedentiality
3 votes -
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end, for the caller to have an idea what the phone number of the extension customer needs to get in touch with regardless if it's an external or internal number where the calls are coming from.
1 vote -
Ability to schedule disabling of notifications or chat for the whole account
Scheduled disabling of notifications or chat entirely for the whole company that can be set up by the Super Admin only
1 vote -
call queue missed call push notification on mobile devices
The customer is interested in receiving push notifications on their mobile device for missed calls from the call queue. This feature would enhance their accessibility by providing alerts when they're away from their desktop or computer.
2 votes -
Ability to select Calls to Merge on RingCentral App
RingCentral appExample: 3 callsWhen several calls are on hold, the app detects the last call as the "Active Call" even if you hold the last call and go to the 1st or 2nd call. So when attempting to merge the 1st and 2nd call, it will still merge the 3rd call when the merge button is clicked on the 1st or 2nd call.
2 votes -
Show user timezone on RC Profile
It would be handy to have a user's time zone included on their profile page in the RC app. Either if it's manually set by an admin in the user regional settings, or maybe offer a "publish time zone" toggle in the user App settings (handy for users that travel a lot). Both on the small popup when you click a user's avatar, and on the sheet when you click Profile.
1 vote -
Hide Contact Center Numbers from Being Used as Caller ID
We have many numbers added to our Contact Center (InContact) and these numbers show up to users as selectable caller ID numbers. It would be very beneficial to hide these numbers from users as alot of the numbers are for different call Q's within our inContact contact center and should not be used for making outbound caller ID's
12 votes -
Customize the quick access buttons for call logs in the phone tab of the RC App.
It removes an extra click or tap from the Phone tab making it easier for the user to use his preferred communication method for a specific contact in the RC App.
2 votes -
Forwarding Voicemail to another user
Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription
17 votes -
Option to share directory/phone book to other users in the RC app
I would like to share my RingCentral phone book with other users in my company and have the users update the contact list to reflect on my account.
1 vote -
Call Rotation Missed Call
When a call goes thru a call queue in a rotation settings and a member was not able to answer, this will count as missed call which is should not count as missed.
5 votes -
Add Availability and Custom Status Indicators/Icons next to Company Contact Names
For Only Company Contacts, please show their Availability (Available, DND, Invisible) on their User Icon and the Custom Status Icon/Message to the Right of the User Name. Also, please show the Custom Status Icon/Message to the Right of the User Name in Messages Tab as well and anywhere I can look up a user in this system.At this present time the ability to see company employee status indicators is severely limited and unhelpful for an at-a-glance lookup of my coworkers. I've included a screen shot of where these should be in the Contacts Tab under Company contacts. It also should…
3 votes -
To have a pre-recorded voicemail that will be sent
To have a pre-recorded voicemail that will be sent to each of his customers just in case cannot reach them. To leave voicemail messages to every customer instead of automatically sending the pre-recorded vm.
3 votes
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