Closing call window with X close button does not end call
We have had a few users who have chosen to close an active call by hitting the X close window button and not the red end call button. They get a pop up that says the call will end when the window closes, but it does not. The call stays active and can still be heard. This has been resolved only by closing and relaunching Teams, killing and and restarting the plug in or restarting the laptop. I tested on a couple system. One had plug in 23.1.30 and closing the window ended the call. All other systems are on 23.3.30 plugin and the calls do not end when window closed with X.
Kiara Aurora
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James
commented
This also happens on a regular direct call or call queue calls. When a call queue call comes in and a user x out the call from the dial pad, the dial pad will be gone but the call keeps ringing until someone answers the call or the caller disconnects.
The ignore button does not work for call queue calls because when you hit ignore, the call will be gone for a few seconds and will ring back up again.