2027 results found
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Turn users to be allowed to complete signup with IP originating from within Brazil.
After opening a case explaining that our users are being kicked off from RingCentral, RingCentral Support asked to add this idea here:"We're very sorry for the late update as we had to confirm our findings from our backend team about the cause of the issue and we finally got an update. It was due to the users not being allowed to complete signup due to their IP originating from within Brazil. We know that it shouldn't be the case but currently, that's the limitation that we have so we encourage you to submit a request for this on our site:…
1 vote -
Quick contacts should be in alphabetical order or have an option to manage
It will be useful because It will be hard if there are a lot of contacts added and have to search for them but if it is arranged alphabetically it will be easier to look for your contact
2 votes -
Disable prompt to press 1 when receive call on external phone number
Is it possible to disable the prompt to press 1 when receiving call on our extermal phone number when the call is coming from call que?
21 votes -
App logs
If you have multiple numbers on your extension, it should show which number the client dialed in at the same time and still show the incoming caller ID. Inform this is available when there is an actual call, but on the logs it will just show the Caller ID.
1 vote -
see eachothers avialability while in queue
for shared workloads this is a necesary and useful feature. Our old provider has this feature as a base feature. When toggling into the queue, you could see who was logged into the queue and who was out by simply showing those members as greyed out. The is a simple yet very useful tool for managing call flows and adjusting schedules within sites.
4 votes -
MS Tams and RC App Integration - Call Log Sync
When MS Teams is integrated to RingCentral App and the call is offered to both and is answered using MS Teams, it should not show missed on the RingCentral Call Logs in the App
1 vote -
To add more recipient on SMS notification when voicemail messages are received.
The SMS recipient for notification when voicemail is received allowed only 5 recipients. Please add option to add more than 5 recipients.
2 votes -
call disposition with preset option
customer would like to have a call disposition with preset option so that they can easily identify if its a sales or not.
6 votes -
customer want if a extension blocked a number it will be block to the entire account
customer want if a extension blocked a number it will be block to the entire account
2 votes -
.MSI Version of Microsoft Teams Embedded App
To have a .MSI Version of the Microsoft Teams Embedded App for silent installation purposes.
2 votes -
Create Voice Control features for RC (akin to Siri or Hey,Google)
We have the opportunity to bring on an unsighted user as a receptionist and we were looking to see if there was a way to have voice commands of calls. The ability to answer, hold , transfer and conference calls specifically, by voice command and have RC respond.
3 votes -
Send and receive secured fax
faxes containing secured PDFs sent from provincial and government organizations in Canada and for confedentiality
3 votes -
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end, for the caller to have an idea what the phone number of the extension customer needs to get in touch with regardless if it's an external or internal number where the calls are coming from.
1 vote -
Ability to schedule disabling of notifications or chat for the whole account
Scheduled disabling of notifications or chat entirely for the whole company that can be set up by the Super Admin only
1 vote -
call queue missed call push notification on mobile devices
The customer is interested in receiving push notifications on their mobile device for missed calls from the call queue. This feature would enhance their accessibility by providing alerts when they're away from their desktop or computer.
2 votes -
Ability to select Calls to Merge on RingCentral App
RingCentral appExample: 3 callsWhen several calls are on hold, the app detects the last call as the "Active Call" even if you hold the last call and go to the 1st or 2nd call. So when attempting to merge the 1st and 2nd call, it will still merge the 3rd call when the merge button is clicked on the 1st or 2nd call.
2 votes -
Show user timezone on RC Profile
It would be handy to have a user's time zone included on their profile page in the RC app. Either if it's manually set by an admin in the user regional settings, or maybe offer a "publish time zone" toggle in the user App settings (handy for users that travel a lot). Both on the small popup when you click a user's avatar, and on the sheet when you click Profile.
1 vote -
Hide Contact Center Numbers from Being Used as Caller ID
We have many numbers added to our Contact Center (InContact) and these numbers show up to users as selectable caller ID numbers. It would be very beneficial to hide these numbers from users as alot of the numbers are for different call Q's within our inContact contact center and should not be used for making outbound caller ID's
12 votes -
Customize the quick access buttons for call logs in the phone tab of the RC App.
It removes an extra click or tap from the Phone tab making it easier for the user to use his preferred communication method for a specific contact in the RC App.
2 votes -
Option to share directory/phone book to other users in the RC app
I would like to share my RingCentral phone book with other users in my company and have the users update the contact list to reflect on my account.
1 vote
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