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2027 results found

  1. Call Notes

    Wish we could leave notes. Also wish that RC was more CRM stylish as other projects cost alot of money and RC could have it all in one with our ideas.

    6 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  2. Permission based auto answer function so Managers can control auto answer functions on RC Softphone.

    Having the Auto answer controls be role of permissioned based.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Hide Contact Center Numbers from Being Used as Caller ID

    We have many numbers added to our Contact Center (InContact) and these numbers show up to users as selectable caller ID numbers. It would be very beneficial to hide these numbers from users as alot of the numbers are for different call Q's within our inContact contact center and should not be used for making outbound caller ID's

    11 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. Use External SMS/ Phone app for RingCentral messaging or calls

    Is there a current or planed integration that allows users to use an external app to send SMS messages or make and receive calls using their ringcentral number? The RingCentral mobile app is missing a number of features that are popular and available in most modern messaging apps. You can't reply to a message where the message you are replying to is quoted. You can't add reactions to messages to indicate that you liked the message. When I send a message to my clients... I can see that they liked a message because I get an actual message saying the…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Centralize option to Managing Launching external app for users

    To have a centralized setting wherein I can manage launching an external app for all users instead of individually setting it up per user.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Fax Broadcast on the RC App (Group Contacts)

    To have the option on the RC app to use the group contacts created in the admin portal in doing a fax broadcast.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Wants to add an external number and include it to the outbound caller id lists.

    To allow an external number that can be used as part of outbound caller id lists and will label "do not call" a feature just like call handling but for outgoing calls.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Group texting for U.S. Territory Numbers

    We live in St John, U.S. Virgin Islands, which is a U.S. Terriroty. We are able to send individual text messages to USVI phone numbers but when we try to send group texts, it says we are unable to send group texts to an international number. Request to be able to send U.S. territory numbers group texts.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Sync Default Cover Page from Service web and RC app

    Sync Default Cover Page from Service web and RC app

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Linking Tasks

    We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth between teams to track our work progress.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Auto retry failed faxes when getting a busy signal

    . This enhancement will significantly enhance the faxing functionality, particularly for phone numbers that are configured to receive incoming calls as well. With this update, users can expect smoother and more efficient fax transmission, ensuring that their messages are always delivered accurately and on time.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Archive Internal Messages

    It would be a better way to keep records of Internal Messages, rather than using Message Data Export, which comes in a form of a report/log (not very User friendly).

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Ability to access the call recordings even if the user is not part of the call queue

    call recording from the call queue should be able to access the users even though they are not part of the call queue

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Ungroup messages sent on a different timestamp

    Each messages sent on a different timestamp are showing in the same thread or under one name/avatar of the sender. The customer is requesting to have an option to send messages separately because if the sender is sending a different thought with or without a little difference on timestamp, messages should be sent on a different thread or avatar.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Ability to turn off new feature tutorials

    Need the ability to turn off the new feature tutorials through the RingCentral Mobile app on iOS devices

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. mark message important or urgent in ring central chat

    My company using Ring Central messaging all day long, which is great, however it would be really nice if folx could flag a message they're posting in chat to be urgent/important. Ideally, that would make the icon in the tray flash/have a different, bigger notification, or something like that. I know this is a semi-customizable feature in Teams (I think you can set it to send an email or just do the tray notification/flash). This would go a long way for our users adopting the tool who are coming over from MTeams.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. CALLER ID NICKNAMES FOR DIFFERENT OUTBOUND SYSTEM NUMBERS

    Hello, I have a business here in the US , that represents 13 different companies in different matters, When outbound calling we can set up 13 different numbers to call out from , However in order to remember which company is attatched to which number there is currently no way to label the outbound number, On the call out number toggle, it lists all numbers as "Direct Number" Making it very confusing for staff to call out from the correct number as all IVR menu numbers are called , "Direct Number"This is a request to add either the IVR menu…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Show full name of the call queue calls

    Call queue calls when answered only show the number and PART of the call queue name and agent it would be helpful to display the entire call queue name

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Disable/Remove the Extension number when the users need to send a text message to another user internally.

    Whenever the users are sending an SMS internally using the app and searching for the name of their co-users the extension number of their co-users is also showing so if the sender clicks the extension number it will route them to a different conversation. What we want is to make sure that for SMS if the users search for their co-user name then only the primary number will show. All SMS communications should be using the "Primary number" by default across all apps if it's possible.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Use Do Not Disturb with Focus on macOS

    Please approve this feature Use Do Not Disturb with Focus on macOS devices, This feature is only available or implemented on mobile devices, we want to have the Use Do Not Disturb with Focus on macOS so that we do not need to go back and forth of the RingCentral app to enable the Use Do Not Disturb with Focus on for macOS devices.

    3 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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