2024 results found
-
Ability to hide company contacts while using the mobile app
Why would contacts be being saved on an iPhone titled "via RingCentral"? All of these contacts appeared and were not created by the iPhone's owner. Every one of them is the owner's assigned RingCentral number. It would be best if we had the option hide company contacts when using the mobile app
2 votes -
Add option to set a time limit to automatically rejoin call queue after # minutes.
We have users that remove themselves from the call queue when they go on break, but then forget to put themselves back in. Even if we could select the time limit that they can take themselves out of queue, so that they would automatically go back in queue after 15 minutes. Select 15, 30, or 60 minutes.
3 votes -
Option to remove call queue number as an option on outbound call for users
Option to remove call queue number as an option on outbound call for users
5 votes -
Forwarding Voicemail to another user
Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription
18 votes -
Setup Multiple Voicemail Recipients
Setup Multiple Voicemail Recipients for Queue for the users to check the messages in RC App (desktop and mobile
9 votes -
Other option in Call queue waiting time if member is unavailable
Setting that will give other options in the Call queue waiting time if the member is unavailable, busy, or in a meeting
1 vote -
Have a tracker to see who responds to the message on the group chat.
It will be nice to track and see reports who has responded on the messages on the Group chat.
1 vote -
Deleting messages on specific date range
Deleting messages on specific date range
2 votes -
Unified Outbound Calling
Currently users are forced to choose between the softphone application or a paired desk phone as the default device for calling out in the desktop app. Please consider a more unified experience where a user can select the app or device they want to use to make an outbound call on demand each time they initiate an outbound call and/or give better options for assigning the outbound device. This could be as simple as putting a dropdown on the main screen of the app where you select your primary calling device, or picklist everytime you click something in the app…
4 votes -
Remotely uninstall RC app.
I'm trying to find a way to remotely uninstall all ringCentral so that I can reinstall the RingCentral MSI and fix this. We have around 300 desktops and while not all of them are having this problem, I can't go computer to computer uninstalling this by hand.
1 vote -
RC app Choose file location for save voicemail
Would like to have an option of choosing which location on the computer to save files like voicemail, recording, and others. It is very inconvenient to manually locate the file on the downloads folder and save it in a different location, instead of once downloaded you have the option to save it anywhere on your computer.
2 votes -
Remove Fax Tab in the App
cx requested to have an option to remove the fax tab in the app // they already turned off fax feature online and changed number to voice only but the fax tab in the app is not being removed
9 votes -
Make an option in the admin portal to force RC mobile app logout only
Right now the only way to force a user to log out of the mobile app is to disable the extension which causes immediate logout on both the desktop and the mobile app. To avoid disruption we'd like an option to force log out only one one app or the other as well as both.
8 votes -
Turn users to be allowed to complete signup with IP originating from within Brazil.
After opening a case explaining that our users are being kicked off from RingCentral, RingCentral Support asked to add this idea here:"We're very sorry for the late update as we had to confirm our findings from our backend team about the cause of the issue and we finally got an update. It was due to the users not being allowed to complete signup due to their IP originating from within Brazil. We know that it shouldn't be the case but currently, that's the limitation that we have so we encourage you to submit a request for this on our site:…
1 vote -
Quick contacts should be in alphabetical order or have an option to manage
It will be useful because It will be hard if there are a lot of contacts added and have to search for them but if it is arranged alphabetically it will be easier to look for your contact
2 votes -
App logs
If you have multiple numbers on your extension, it should show which number the client dialed in at the same time and still show the incoming caller ID. Inform this is available when there is an actual call, but on the logs it will just show the Caller ID.
1 vote -
see eachothers avialability while in queue
for shared workloads this is a necesary and useful feature. Our old provider has this feature as a base feature. When toggling into the queue, you could see who was logged into the queue and who was out by simply showing those members as greyed out. The is a simple yet very useful tool for managing call flows and adjusting schedules within sites.
4 votes -
MS Tams and RC App Integration - Call Log Sync
When MS Teams is integrated to RingCentral App and the call is offered to both and is answered using MS Teams, it should not show missed on the RingCentral Call Logs in the App
1 vote -
call disposition with preset option
customer would like to have a call disposition with preset option so that they can easily identify if its a sales or not.
6 votes -
Linking Tasks
We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth between teams to track our work progress.
8 votes
- Don't see your idea?