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339 results found

  1. Hud Stay on Screen

    I want hud to stay on my screen even after i hung up the call. Currently it goes to dial pad after I hung up the call from hud.

    1 vote
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  2. settings option to separate queue calls vs direct calls ringtone

    we need an option to differentiate the ringtone from queue calls vs direct calls via RC App

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Ring central compatibility for chromebook

    Customer said that the keypad doesn't show when she is on a call both inbound and outbound customer said she would need to place the call on hold for her to be able to view the keypad. Feature works perfectly fine on the mobile app and customer would like to have full compatibility for chromebook

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Continue using the the RC desktop phone app

    Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Automatically save customer information and Add as contact

    We would like to automatically save customer information and add it as a contact

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Limit field sync from M365 source in Contact

    Can you let me know where I can setup to limit what field is synced / read from M365 source?
    We have contacts in the RC App showing fax number and we don't want them to show.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Outbound Caller ID options on deskphone pairing

    Would like to have the option to choose the outbound caller ID on the RC App when the deskphone is paired | Deskphone Pairing Outbound Caller ID

    9 votes
    New  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. AI notes for Conference calls

    When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Request to Enable Masking of Mobile Numbers of external users/callers in RingCentral App

    We would like to request the implementation of a feature in the RingCentral app to mask callers' mobile numbers during Incoming outgoing calls.

    Mask the customer number not our ringcentral number

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. request to mute participants on conference call

    request to mute participants on conference call so management can join the conference and can talk without other participants hearing the conversation

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Prevent newly added users in a group in RingCentral App to see previous conversations.

    To have the ability to prevent newly added users in a group in RingCentral App Messaging to see the previous messages.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Ability to play the recording while seeing the transcript/notes all on the same tab/screen.

    Ability to play the recording while seeing the transcript/notes all on the same tab/screen.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Use BlueBeam Revu as default PDF viewer within RC app

    Is it possible to use BlueBeam Revu as default PDF viewer within RC app? Can I use BlueBeam Revu as default PDF viewer within RC app?

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Force Log off

    In avaya when a user logs into a new computer they have to manually deatuthorise their old computer to be able to login to the new one, This is quite annoying as staff hotdesk a lot and are constantly contacting It support to get this resolved

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. CIF version 2.0

    CIF version 2.0 availability for Microsoft dynamics 365 download

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. AI Notes in a Salesforce plugin

    Hi,
    We use RingCentral plugin in Salesforce and while calling/texting from there is great, the only option we get is to manually post notes when done.
    It would be great if AI Notes worked in the plugin the same way as the app.
    Thank you

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Ability to call other carrier via Video call

    Customers want to have an option on the RingCentral App where, if they call another carrier, they have an option to switch the call to a video call.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. live transfer/warm transfer from a merged call

    Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.

    10 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. AI Notes Summary and Recap Sharing on RC app

    Customer would like to have an option to select extensions that can access the summary and recap of their calls through AI Notes and can share the summary and recap of the call through AI notes

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. iOS

    When merging calls on iOS, after connecting the second call keep user on RC screen where merge option exists. This is also Accessibility issue, see comments at bottom.

    Today upon connecting first call, user stays in RC App (see 1CallCnnctStaysOnRCScrn.PNG) and can click + to add new caller. User only goes to iOS Lock Screen after inactive screen time and that screen has RC button to return to RC app (see 1CalliOSLockScrn.PNG). The RC button is great reminder that user is not on RC screen.

    When adding a second call, upon connecting, user is immediately dropped into iOS native phone…

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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