644 results found
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SMS blocking
to have an option to individually block short code SMS receive in the RingCentral Application
3 votes -
Dial By Name
The customer expressed a preference to use the dial-by-name feature—such as entering the first three letters of a contact’s name—when connecting to an extension via the RingCentral app, rather than manually dialing extension numbers or direct lines for internal calls.
3 votes -
Documents Preview
Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.
12 votes -
Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.
Screen sharing should remain fully functional in the Desktop App regardless of audio endpoint (deskphone, headset, or softphone), provided the user is already in an active session.
2 votes -
BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app
BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app
15 votes -
Option for Sharing Call Transcription via Mobile App
No option to share call transcript from the mobile app. only have an option to share for the call notes.
5 votes -
Unprivate Voicemails
It would be beneficial to introduce a feature that allows authorized users to reverse the privacy status of a voicemail, even after a customer has marked it as private by pressing #. This would provide flexibility in situations where the voicemail contains important information that needs to be shared internally. With the appropriate permissions and audit controls in place, the voicemail could be made accessible to designated team members, ensuring critical messages can still be reviewed, actioned, and forwarded to colleagues when necessary.
2 votes -
RingCental App Call Log Missed Calls
Display the time duration of each missed calls
2 votes -
AI Notes on Deskphones to be Viewable on the RC App
Currently, AI Notes for the deskphone are only received via email. It should also appear on the RingCentral app for better viewing and management.
3 votes -
Workflow Builder Access Control in RingCentral App
Feature Request: Workflow Builder Access Control in RingCentral App
SummaryIntroduce administrative controls to restrict visibility and usage of the Workflow Builder feature within the RingCentral App.
Description
Currently, the Workflow Builder is visible and accessible to users without sufficient administrative oversight. This request proposes enhanced access controls to improve security, governance, and user experience.
Requested Enhancements
Hide Workflow Builder from App UI
Provide an admin-level setting to completely hide the Workflow Builder option from the RingCentral App interface for selected users or roles.
This helps reduce confusion for users who are not intended to use automation features.
Disable Workflow…
7 votes -
Automatic Synchronization for Company Directory to RingCentral App
Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.
2 votes -
App Speed and Efficiency
Long delay in connecting to a call and updating app should be more seemless, have to delete and reapply with each update.
2 votes -
Ability to Retrieve Deleted Notes
Feature Request: Ability to Retrieve Deleted Notes
Description:
Please add a feature that allows users to recover or restore deleted notes within RingCentral. This would help prevent accidental data loss and improve overall user efficiency.Use Case:
Users sometimes delete notes unintentionally. Having a recovery or “trash” option would allow them to restore important information without needing backend intervention.Impact:
This feature would enhance data security, reduce support tickets, and improve user experience.5 votes -
Unified Device Management
A request for better "overlap" between mobile, desktop, and desk phones. Currently, the user feels they are managing the same information (e.g., call history/logs) three separate times.
3 votes -
remove access of user to edit or delete sent messages from RingCentral App
Remove access of user to edit or delete sent messages from RingCentral App
1 vote -
Ability to increase the maximum date range displayed under the upcoming meetings tab beyond two weeks
Ability to increase the maximum date range displayed under the upcoming meetings tab beyond two weeks
1 vote -
RC APP Keybad
Allow the keypad to stay connected instead of always having the pop-out version.
1 vote -
allow user to add emoticon on their name and does not affect the functionality of the app
We've noticed that adding emojis/emoticons to a user's name breaks the system's ability to accept incoming calls and send outbound faxes. It would be a great feature enhancement if the system could support these characters, allowing for full name customization without disrupting core functionality.
1 vote -
Audio setting on the ringcentral app
Settings on RingCentral app to adjust audio voice feedback especially if there is an external headphones connected
1 vote -
Text messages Migration from old RC phone app to new RC app
It would be good to have the option to move the text messages from RingCentral Phone app (Old app) to the new RingCentral app. This will allow the customer to keep their text messages while transitioning to the new RingCentral Appliction
2 votes
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