Continue using the the RC desktop phone app
Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.
Sherlina Balicao
shared this idea
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Joel
commented
Bring back the RingCentral Phone app. The new app is too convoluted and the UI is terrible. It is more capable and I personally use it because I need more features than most of our employees. Most of our employees just need to open an image that was texted in or listen to a voicemail. The old RC Phone app was super simple and easy and the UI was simple and straightforward. They could fax and handle texts and clear their call logs/voicemails easily. The new app is all over the place and 90% of our employees will never use a tenth of what its capable of. Why would you get rid of the user friendly version? I get having both so you can have the features available for users that need them, but most people just want to listen to their voicemail and look at images attached to texts. Please bring it back or work on your UI for the new one.