I love the AI notes feature. However, my salespeople always add a consultant to the call (three-way call) once they get a prospect on the phone. Unfortunately, this terminates the AI notes feature which render it useless for the most important part of a call.

I have several customers where the use case is that a client calls into an agent, they add a 3rd leg (either due to an escalation or business requirement) and we no longer are capturing all of the information.

We need the ability for any call being captured by the AI Assistant to incorporate additional callers beyond just the 1st two.

This would be very helpful during phone interviews related to employee incidents, where documentation is necessary. Hope we get this going soon! Thank you

Requesting to add the AI Notes feature for conference calls with 3 or more individuals and/or transcript of the call. We get AI Notes up to adding the 3rd caller & then notes stop once a 3rd person is added to the call.

• What issues is this solving for? AI Notes in merged calls
• How will the feature help customer processes? It will help the customer take notes automatically between three or more parties.
• Who would benefit from it? RC users initiating the merged calls.
• How should it work? Taking notes automatically when calls are merged.