405 results found
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Support Multiple Account Sign-Ins with SSO in RingCentral App
urrently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
1 vote -
Align Ring Count Settings with Audible Ringtone Across Devices
Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.
1 vote -
Users logged out of app for an extended amount of time goes automatically to voicemail when there's an inbound call
Use case: Employee unable to provide notice to their company that they could not report to work and unable to access their apps would result to automatic voicemail without making any changes to his/her extension's settings or status.
Current behavior: Inbound call results to a ringing behavior from the caller side even user is actually logged out and already out of office.
This applies to user extensions set for 24/7 schedule and no active custom rules. User was able to log out of his/her app previously
1 vote -
He wants the record button to be invisible to the users
The record button to be invisible to the users, all calls are still recorded though
1 vote -
Share Voicemail via External Email
Share Voicemail via email
Currently, to share voicemail via email on the app, customers need to install Microsoft Outlook desktop app but as per customer, they are using Google Workspace and not Outlook.
Please have an option to use other external email instead of just MS Outlook app.
2 votes -
Improvement for AI Notes Button on RC Mobile App
Problem: During a call on the RC mobile app, the "AI notes" button remains visible even after it has been enabled. This makes it very easy to accidentally tap the button and disable the AI notes feature mid-call, resulting in the loss of the call transcription and summary.
Impact: This issue forces users to either restart the call or manually take notes, which is inefficient and can lead to missed information. The primary benefit of the AI notes feature—automated transcription—is compromised by this user experience flaw.
Proposed Solution: Once a user has enabled the AI notes button at the start…
1 vote -
call number without using the app request
Request to have feature to call outside number without using any RingCentral app by just calling the number and providing code from RingCentral to any destination
1 vote -
Separate Call Recordings for Private Call Park
Current Behavior:
When using Private Call Park, the system only shows the recording of the parked portion of the call in the app. The recording of the initial call (when you first answered it) is not available.Requested Behavior:
We would like to have two separate call recordings when performing a Private Call Park, regardless of whether On-Demand Call Recording or Automatic Call Recording is enabled:Recording of the initial call when answered.
Recording of the call after it has been parked.
This enhancement would allow users to access the full call history for each interaction, even when using Private…
1 vote -
Change the outbound hold music
When I make the outbound call, if I place the call on hold, there should be a setting on our end that the recipient should not hear any audio on their end.
1 vote -
Fax Driver
The customer would like to have the ability to deploy the RingCentral Fax driver automatically and would like to deploy this administratively and not have to rely on their staff to install it on their end.
2 votes -
Free users limit with the app feature
Customer wants to remove the other feature that user's extension have in their app and would limit for message feature only.
1 vote -
Option to Disable or Defer RingCentral App Auto-Update Prompts
Currently, the RingCentral app automatically prompts users to download and install updates by delivering a new .exe or .apk file. This behavior can interrupt workflows, especially in managed IT environments or for users with limited install permissions.
We request an optional setting for end-users or IT admins to disable, defer, or schedule app updates, allowing more flexibility and minimizing disruptions during daily operations.
1 vote -
Alert or indicator that a call is on hold.
There should be an indicator or alert sound when a call is on hold for a specified period.
4 votes -
Color of profile icon
I’d like to submit a feature request on behalf of the customer. She asked if there could be an option to change the color of the profile icon in the RingCentral app when no profile picture is uploaded. Currently, the icon defaults to a preset color with the user's initials, and she would like the ability to customize that for a more personalized experience.
2 votes -
Make the 'External Shared Contacts Directory' visible to the RingCentral Desktop Plugin
Although we enabled the 'External Shared Contacts Directory' as directed in the KB provided (https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), the newly added contact is not recognised by the desktop plugin but IS recognised by the Teams addon
2 votes -
Add back the Advanced Settings option in the RCV New Simplified Experience.
Add back the Advanced Settings option in the RCV New Simplified Experience.
After the update, the only way to access those advanced settings is via the admin portal.
Add them back to the Application.
1 vote -
Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.
Benefits:
- Enhances value for paying customers by providing immediate access to new features and fixes.
- Allows early feedback on new functionalities.
- Improves user experience with up-to-date software.
Implementation:
- Automate update rollout for paid accounts.
- Notify users of their priority status and upcoming updates.
- Collect feedback on new releases.
- Promote this feature through customer communication channels.
15 votes -
Archive Intel Integration Including Everything
It would be terrific if an integration with Archive Intel could be better than SMS archiving only. It would be nice to be able to have them be able to archive all teams messages, faxes, and other communications. The SMS archive is already great.
1 vote -
If there any RC system update user should not only be advise but also informed about the result. like if the update prompt them to log off
Hi Team,
Posting this as customer complain.
They were just surprise that after the software update (RC app) that all users automatically been log out of the RC system. which was not advise on the software update to set their expectationThey want to include this as disclaimer in the future so that this will not puzzle them
below is client details
Case
28656997
incontact ID: 202508080113482205050000024807
UID: 289843124
RC Phone Number:+61 (3) 86460222
Customer Name: Victor
Company Name: Whitbread Insurance
Call back #: 0283945571
Email Address: RC-Whitbreadinsurance@ericom.com.au
Number of DLs:
Account Verified (Admin): 99999 Via email OTPRegards
Ramilito…1 vote -
Duplicate RingCentral Application on Mobile Device
Ability to duplicate the Ringcentral application on mobile devices specially if you have multiple account with Ringcentral.
1 vote
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