681 results found
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Ability to block users from transferring calls to certain extensions.
Block Transferred Calls To Certain Extensions
1 vote -
Sync SMS Read/Unread Status Across Multiple Devices for Single Extensions
Currently, when a single extension is logged into RingCentral on multiple devices, opening an SMS message on one device marks it as read across all devices. The customer requests that SMS read/unread states sync accurately across all active sessions, or that messages remain unread on secondary devices until explicitly opened on each client.
1 vote -
adjust or change the length of the incoming digital chat audio
Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!
6 votes -
SMS blocking
to have an option to individually block short code SMS receive in the RingCentral Application
3 votes -
Dial By Name
The customer expressed a preference to use the dial-by-name feature—such as entering the first three letters of a contact’s name—when connecting to an extension via the RingCentral app, rather than manually dialing extension numbers or direct lines for internal calls.
3 votes -
Documents Preview
Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.
12 votes -
Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.
Screen sharing should remain fully functional in the Desktop App regardless of audio endpoint (deskphone, headset, or softphone), provided the user is already in an active session.
2 votes -
Workflow: Automatic SMS After Incoming Calls to AI Receptionist
I’d like to request a feature that automatically sends an SMS whenever an incoming company call is routed to the AI receptionist. When a call comes in, the system should trigger an SMS to the caller’s phone number, ideally using customizable message templates based on the call outcome, such as answered, missed, transferred, or message taken. This would help businesses follow up with callers immediately, confirm that their call was received, and maintain better communication with customers without requiring manual follow-up.
1 vote -
RC App Icon - Dark Mode Appearance
The Dark Mode Appearance of the Icon should keep the Orange square; the other lining of the app is orange, which is the brand color of RC more than blue. The White foreground inside the squircle should be black instead
1 vote -
Ring Central Mobile App Refresh
Add a refresh key to the mobile Ring Central application as to allow changes that were made in the admin portal to show up without having to sign out of the application and sign back in. Right now, if you make any changes to user names, extensions, email addresses, the changes don't reflect in the application until the users log out, then back in.
2 votes -
Asynchronous AI Transcription & Summarization for Outbound RingOut Calls
Problem Statement
Currently, RingCentral AI features (RingSense / AI Assistant) only generate real-time transcriptions, smart summaries, and action items when an outbound call is originated natively through the softphone (VoIP/WebRTC) engine. When an outbound call is placed using RingOut (which bridges the connection via cellular/PSTN), the audio recording is saved to the Call Log, but the AI transcription engine skips it entirely.Use Case & Business Impact
Many team members work remotely, travel, or operate in areas with weak cellular data/Wi-Fi coverage where RingOut is necessary for reliable voice calls over cellular networks.Because these RingOut calls generate a standard,…
1 vote -
Enable Call Transcription in ACE for Internal Calls
Feature Request
Title: Enable Call Transcription in ACE for Internal CallsFeature Request:
Enhance the RingCentral app to support call transcription for internal calls between users within the same account, including calls involving extensions 118 and 119. Currently, transcripts are only generated for external calls, while internal calls do not provide transcription through Video Recording Insights.Business Impact:
Enabling transcription for internal calls would provide users with consistent access to call records and transcripts regardless of whether the call is internal or external. This would improve call documentation, follow-up, and overall usability of the recording and insights features.Expected Behavior:…
1 vote -
BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app
BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app
15 votes -
Increase the add account feature on RC APP
Customer wants to increase the Add Account Feature on the RC App, which customer has an options to add more extension in one RC applications to access back and forth.
1 vote -
Option for Sharing Call Transcription via Mobile App
No option to share call transcript from the mobile app. only have an option to share for the call notes.
5 votes -
AI is Taking Note Prompt for other party
AI Announcement should also be heard by other party so they are aware that conversation is noted.
1 vote -
Prevent or restrict automatic status changes from Active to Invisible in the RingCentral app.
Prevent or restrict automatic status changes from Active to Invisible in the RingCentral app, even when the app is not in active use.
1 vote -
Fix RingCentral Mobile App UI for Smart ACR on Two-Party Consent Calls
When Smart Automatic Call Recording (Smart ACR) is enabled, outbound calls to two-party consent states in the RingCentral Mobile App incorrectly show the call as already recording (displaying “Pause” instead of “Record”).
This prevents the user from manually starting recording, no consent announcement is played, and no recording file is saved or synced to the account.
Expected behavior: When Smart ACR suppresses automatic recording for two-party consent calls, the mobile UI should remain in an unrecorded state and display “Record”, allowing the user to manually start on-demand recording.
1 vote -
Auto-sync Admin Portal changes to App and Deskphone
Customer wishes to auto-sync changes in the admin portal to the ringcentral app and deskphone without having to sign-in/sign-out of the app and restart deskphone
1 vote -
RingCental App Call Log Missed Calls
Display the time duration of each missed calls
2 votes
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