521 results found
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The Google Chrome Click-to-Dial extension in Excel files
The Google Chrome Click-to-Dial extension should work with phone numbers in Excel files not just on websites or within Chrome
2 votes -
Ability to copy phone number to clipboard in RingCentral Contacts
Ability to copy phone number to clipboard in RingCentral Contacts as we only have an option to manually copy it
1 vote -
Turning off E2EE for phone calls in the desktop and web app or mobile
Currently, end-to-end encryption (E2EE) for phone calls in the RingCentral desktop, web, and mobile apps cannot be turned off once it has been enabled during an active call.
The customer has requested the ability to disable E2EE after it is turned on during the call, as there is currently no option to revert it back to standard encryption without ending the call.
This limitation affects call flexibility and access to certain features that are unavailable when E2EE is enabled.
1 vote -
Disable Sign Out in the RingCentral Mobile App
It should be possible to disable the sign-out feature in the RingCentral mobile app.
1 vote -
Workflow builder for Company Greeting
If an account has the auto-receptionist routed to Company Greeting and then receives a call that gets disconnected while at the company greeting phase, a missed call is generated. There should be an option to create a workflow builder when the call is just at the company greeting phase.
1 vote -
Scan To Fax Feature
Scan To Fax Feature should open scanner interface like other app to allow users to change scan settings.
2 votes -
Assign a co-host before the meeting starts
Have an option to assign a co-host before the meeting starts, just in case the main host is unable to join the meeting.
2 votes -
DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration
The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.
9 votes -
RingCentral app Contact Status
We're considering adding a feature to display user status directly in the Contacts list, without the need to click on individual names. This would show statuses like "in a call," "in a meeting," "offline," "online," and "available to receive calls." We believe this could enhance user experience by providing quick, at-a-glance information about contact availability.
4 votes -
increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted)
It would be great to increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted) to be able to view the old messages from the RingCentral app.
2 votes -
Remove the Capability of Forwarding a voicemail message in Ring Central Application
We would like to request the removal of this option from the application across the entire account. This change is necessary for us to maintain centralized control over voicemail received by each extension.
3 votes -
Allow adding more than 3 accounts to RingCentral app
The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.
This will be useful for partners that are working projects for multiple RingCentral customers.
7 votes -
Park Group MS Teams Embedded App
Have the ability to select this park location in the MS Teams Embedded App to park a call
2 votes -
Settings to automatically keep the keypad on the ringcentral app attached and not pop out.
the customer wanted to have a settings on the ringcentral app where she can press and the keypad will not automatically pop out when on a call
3 votes -
Support Multiple Account Sign-Ins with SSO in RingCentral App
Currently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
3 votes -
All-in-one MS Teams application with EX and CX capabilities
The customer wants to use a single application, MS Teams, that integrates both EX and CX platforms/systems. He prefers to use just one application for both.
2 votes -
Apple Watch Integration
It's baffling to me that Ring Central doesn't have Apple Watch integration. Apple watches do not get ringing notifications on Apple Watches, which is extremely inconvenient because the actual iPhone doesn't make a noise when your Apple watch is connected. I miss many phone calls because my watch doesn't notify me when a call comes in. Please add notification integration to Apple Watches. It's 2025. All other apps have notifications pushed to Apple Watches...the massive company of Ring Central should have notifications integrated.
2 votes -
Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile
1 vote -
Option to Permanently Enable “Opt-Out” Message for Texts on RC app
Requesting the ability to permanently enable or turn on the “Opt-Out” message for SMS/Text within the RingCentral app. This feature would allow users to ensure that all outbound text messages automatically include the opt-out information, improving compliance with messaging regulations and reducing the need to manually add the opt-out message for each conversation.
Benefits of this feature:
Ensures consistent compliance with SMS opt-out regulations.
Saves time by eliminating the need to manually include the opt-out message.
Improves customer experience by clearly providing opt-out instructions in every message.
1 vote -
Call Disposition Tagging & AI-Based Call Categorization
Feature Title:
Call Disposition Tagging & AI-Based Call Categorization
Summary:
Customer is requesting the ability to track and categorize calls more efficiently within their estimate queue. Specifically, they want a way to tag calls with predefined dispositions or use AI to automatically classify calls based on content.
Requested Functionality:
- Manual Call Disposition Feature:
- Allow agents to select a call disposition after each call.
Suggested disposition labels:
- Bookable Lead
- Not a Lead
- Callback Later
- Spam / Wrong Number
- AI-Powered Call Classification (Optional):
- Use RingCentral AI to automatically analyze call recordings or transcripts.
- AI should suggest or assign a disposition based on…
4 votes
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