979 results found
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Add Any and All Extensions to Presence List
Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.
33 votes -
Add audio indication when user gets a call as an overflow agent
Add audio indication when user gets a call as an overflow agent. Right now only the line flashes, but having an audio indication would be helpful. A flashing only line can easily be missed
1 vote -
Option to choose a call out number on a desk phone
We have two companies. It would be nice to use the same desk phone to make calls from different company phone number without having to change it in admin portal.
2 votes -
Manual Override by Human for port out required.. Complaint filed with FCC today
Been trying for 6 weeks to port number out. I enter info from portal/my bill/account. My zip codes have not changed, but transfer fails with "invalid zip code". Repeated same steps 20X. Many hours wasted talking to RingCentral and Fi. It's a way to force customers to stay. Remaining choice is to abandon my business phone number of 25 years, and get a new one. Very, very bad RingCentral!
1 vote -
Droppng a call into VM
There is no way to transfer a call directly into someone's voicemail. Sometimes callers will request to leave a message for someone but in order to put them into the voicemail the phone has to ring out to be connected to the voicemail. There needs to be a option to hit a button to transfer directly to voicemail without the phone ringing out first.
1 vote -
Disclaimer playback during a call
During a call (not at the start of a call) a person may need to play a legal disclaimer or other pre-recorded audio clip. It would be nice if the caller could trigger the audio clip playback during the call and then return to the call once the audio clip is over. Please note, that if this is a recorded call, then the audio clip should be included in the recording as well.
7 votes -
Need to see other incoming Caller ID name or number while an extension in use
When a call comes in and one user is on the phone already every staff member extension needs to see who the incoming call is in order to best route.
3 votes -
Merging app with web site
Cleaning out and organizing my faxes is quite difficult. I need the information on both the app and the website to see which ones to delete or which ones I need to handle. The app has the view eye that allows you to see the fax sent but the website you have to download it in order to blow it up to see the fax in question. The app does not have the attachment details so you have to see the website for that. I end up having to have the app and the website open to clean out my…
1 vote -
REVERSE PARK FUNCTION
We are unhappy with the 'reverse park' function. When we put phone calls on a 'park location' our phone rings back after 8 1/2 minutes. We do at times have our customers on holder longer then 8 /12 minutes. We would appreciate being able to either turn that function off or extending the function to 15+ minutes. Thank you!
5 votes -
Checking the voicemail of another extension on my desk phone.
We wanted to have a feature that will allow us to check the voicemail left on a message only extension on our desk phone without changing the Send voicemail to of the message only extension.
1 vote -
Local dial-in number needed for Vancouver BC
When starting a conference call, there is no dial-in number for Vancouver, BC on the drop-down list of the available numbers. The only numbers provided are for ON, AB, NS, NL, QC.
1 vote -
Placing outbound calls thru desktop app, but dialing out from desktop phone.
I have a customer that is in the banking industry and needs the ability for tellers to originate outbound calls from the desktop RC app on their PC, but have it dial out from their desktop phone. The tellers aren't allowed to wear headsets, so they need a solution where they initiate the call from the desktop app, and then the call dials out from their desktop phone (as they will have the desktop phone to their ear).
2 votes -
It would be great if we had a call forward busy call handling option where the call could go directly to voicemail
so when someone is on a call, the person is not bothered by a second call ringing
4 votes -
Company name integration with RC dialer
Currently, in the RC app (desktop and remote), when integrated with contacts in Outlook, an individual name can be entered and the associated phone number will popup. However, if a company name is entered (and the Outlook contact for the company correctly shows the company as a business), RC will not locate the number. RC's competitors (for instance, 8x8) have this feature. Similarly, with a competitor, when a company name is entered, all individuals associated with the company show up.
5 votes -
Utilize the intercom feature without having to dial user extension
We would like to have the ability to press "Intercom" then press a user extension rather than having to look for and dial the recipients extension.
6 votes -
Ring Out improvements
I've seen some users like the ring out option vs. the mobility app (we could try and steer users that way). The downsides to the feature that I think would be greatly improved are as follows, this is VERY similar to the Mitel/Shoretel Extension Assignment feature, but is just a little more simple of a feature. 1. Allow dialing internally to extensions. I can work around it now with a menu and external number that staff use first to connect and then finish with their cell phone, etc. 2. Allow control of the call, placing it on hold, transferring to…
2 votes -
The ability to delete inactive texts/contacts from 6+ months
So I have a BUNCH of texts from people who I haven't texted in 6+ months that are clogging up my RC Phone app. It runs so slowly and it's because I have an astronomical amount of text messages from the past in the app. I want to be able to delete any phone numbers/text messages that I haven't messaged or called 6 months ago or beyond.
1 vote -
vm assigned to specific member selections
We are needing to have an area on the App for members to review a VM and then assign it to a specific member. a simple drop down of members in that que is all that would be needed. This is so a specific member can cull through VM's to see which need to be assigned to specific members for reaching back out to customers. i have attached a example from our last provider. we also attached the RC app to show where it would be best for this info to be located.
1 vote -
Paging device
Anyone that uses paging devices could benefit from this and need improvement. It is impractical to have to dial a lengthy paging number and not even have it stored in the directory. By not offering this ability in RingCentral, the users have to maintain a separate directory just for paging numbers. This is highly inefficient.
1 vote -
Alert when available
Create an option in RC app to alert you when a user becomes available.
19 votes
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