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Alert when available

Create an option in RC app to alert you when a user becomes available.

18 votes

Travis shared this idea · Mar 29, 2022 · Report… · Admin →

Under Review · May 24, 2022

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Mitchell commented · March 30, 2024 6:12 AM · Report

Microsoft Teams has this feature available. Check out this link.

https://support.microsoft.com/en-us/office/get-notified-when-someone-s-status-changes-in-microsoft-teams-7363ccdb-40d2-4628-b03d-c8f515830933#:~:text=Get%20notified%20when%20someone's%20status%20changes%20in,and%20then%20choose%20Notify%20when%20available%20.

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Nicole commented · May 4, 2023 12:38 PM · Report

The alert feature in analytics could expand. I would like alerts for when a call is missed at reception (or for a certain queue).

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Daniel commented · April 17, 2023 2:39 PM · Report

Create an additional sound notification for when someone joins the queue so you have more time to prepare for an incoming call. Would be a nice feature to add as sometimes the call itself will for only a few seconds.

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