Company name integration with RC dialer
Currently, in the RC app (desktop and remote), when integrated with contacts in Outlook, an individual name can be entered and the associated phone number will popup. However, if a company name is entered (and the Outlook contact for the company correctly shows the company as a business), RC will not locate the number. RC's competitors (for instance, 8x8) have this feature. Similarly, with a competitor, when a company name is entered, all individuals associated with the company show up.
David
shared this idea
-
Billy
commented
Hugely important for incoming calls to show proper "company name" contact info.
-
Grace Anne Zoleta
commented
Like RC Phone, the name of the number they manually save (Personal Contacts) will display the company name even if the number does not have first or last name. With the RC App, it can only display the first and last name. It only shows the number even if there's Company Name saved for that contact.