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979 results found

  1. RC Phone: Call forwarding rule based on a monthly calendar view

    Please add an option to forward calls in Ring Central Phone based on a monthly calendar view. ...so at a glance of a calendar month you can see which member calls will be forwarded to, and easily change it when needed. For example, see in attached how we have 3 different members (Andres, Dan & Paul) on call throughout the month of July? Please add an option to make forwarding rules based on that. Many thanks!!

    4 votes
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  2. virtual dial pad to hard phone connect

    It would be useful if from our management system we could click on a customer's phone number, it would go to the Ring Central dial pad and then send it our hard phone to make outgoing calls.

    1 vote
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  3. Message blocking in voicemail boxes

    While we can turn off taking a message, you can't stop one from being forwarded to an extension or (from my understanding) stop texting features of an extension and/or faxing features if someone faxes to the direct dial number of an MVP account. It would be nice to be able to disable messaging all together for a phone so it can't queue messages by accident and not be noticed.

    1 vote
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  4. Windows fax compatibility with ring central fax

    I use electronic medical record called Accuro. They have 40000 clients. Other medical records softwares use integration either with windows fax out and in option or internal integration with efax softwares. These softwares include oscar, practice solutions and many more.

    1 vote
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  5. Remove call announcement when transferring calls

    I think it's required for an announcement that the call is being recorded to play when the customer first calls. Right now it also plays when calls are transferred to another extension, so customers have to listen to that announcement several times. If there's a way that it could not play when a call is transferred that would be good.

    3 votes
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  6. Get alerts when a users mailbox exceeds a certain number of unread messages.

    It would be nice for us to setup alerts for when a user hits a certain number of unread messages (like 20). That way we can see if someone is falling behind on their calls. It would also be nice to be able to set who the alerts go to (other then the user) so their manager can be alerted if they hit the limit.

    5 votes
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  7. Mirrored Call Status

    For call queues or ring groups, if one extension answers a call, it should reflect that status for all other extensions in that group. For example, if extension 1 picks up a call, it should not show up as a missed call for extension 2. The call displaying as missed could result in the end user for extension 2 unnecessarily call a client that has already been spoken to.

    5 votes
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  8. Japanese mobile phone numbers

    As we might know, it is easier to take contact with people through a Japanese mobile phone number rather than a landline number.Therefore, I propose (as long as it is legally possible) that we implement the use of Japanese mobile phone numbers in RingCentral

    1 vote
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  9. User VM Zero Dial

    Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.

    3 votes
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  10. Highlight + Hotkey to Dial in MVP App

    Highlight and Hotkey to dial in MVP App, versus having to use the CALLTO parameter in Windows. Too many people don't format numbers for dialing, or use Excel based call lists.Works in RC Phone App, why not MVP

    6 votes
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  11. Schedule off hours

    I would like to schedule off hours so that I don't get phone notifications when I am done for the day of work. This is something Microsoft teams does, and it is super useful. You can schedule times for when you don't want to get notifications, or turn whole days off (like Saturdays and Sundays) so that you can really disconnect from work. With remote work becoming so huge, this would be a nice new feature.

    4 votes
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  12. "Press 0 to speak with an Operator or route to voicemail if someone dials the direct number"

    I would appreciate it if you would provide the ability to have a caller who does not want to leave a message on my voicemail, in the event of an emergency, press "0" and be re routed to another extension. we had this on our old phone system.

    7 votes
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  13. Limited Extension Continues Rings

    This is a MUST, and I need it NOW, I'm in contact with support.Currently Limited extension Phone Ring only 4 time, then hang up.I'm many hundreds of then used in retirement and nursing homes.The Problem is 4 ring(20 seconds), don't Give the Resident time enough to answer the phones.I need more like 1 minute, or Continues Ring with no. announcement. and it's needed NOW.I'm an admin a 3 account, and help manage others

    2 votes
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  14. Add integrations with MyCase CRM and others

    To automatically tag the call with it's recordings to the client, claim or case in the CRM.

    3 votes
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  15. volume change for individuals

    Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.

    1 vote
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  16. Caller ID - Update All

    I am the primary administrator for our company phone system that includes approximately 2,500 employees, each with a unique phone number.Managing Caller IDs is laborious because each employee has 9 or more values that have to be updated (Phone, RingOut from Web, RingMe, Call Flip, Fax Number, Mobile App, Additional Desktop App, Common Phone, and Alternate Call ID). I understand that different companies and types of companies have legitimate needs to have unique values for each type, BUT, it would be really nice if you could add some kind of "Update All" or "Apply to All" button that would push…

    7 votes
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  17. Auto Delete Old Voicemails

    have a setting to specify after xx days to auto delete voice mails. Many people use the voice mail to e-mail option to get their voice mail but never clean up the actual voice mail box. Add an option per user to delete voice mails after xx days 30 or 90

    6 votes
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  18. Do not push app updates before repo updated

    With nearly every new release to the RC Phone app, the app begins prompting users to update before the new version has been deployed to the RingCentral download repository. Users are reporting the app has an update but administrators don't have an MSI/EXE to deploy to devices.How about waiting until the repository has the new version before prompting users? Would save administrators some headache. I constantly have to tell them to ignore it or I reach out to RC support to get a download link for the new version.Repository:https://support.ringcentral.com/download.html

    9 votes
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  19. Capability of declining a call

    This would be useful for people who make test calls on their lines to hear the voicemail. It would be great to have the option to decline where the call does not come back right away after declining it. Allowing for a different call to come in. The ignore button just stops the call for a brief second and it reappears.

    4 votes
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  20. Block a range of phone numbers

    I am receiving 6-8 spam calls each day from a particular range of numbers. The numbers have the same area code and first four digits, but the last 3 digits vary. I cannot effectively manage 1000 (or more) numbers in my block list.The suggested solution is to allow a user or admin to block a range of numbers, e.g.,+1 (999) 555-7would block any number in the range (999) 555-7000 through (999) 555-7999.The wildcard digits do not have to be at the end of the number: to block a particular exchange (to use the old POTS terminology) from any US…

    6 votes
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