User VM Zero Dial
Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.
Tim
shared this idea
-
Ryan
commented
We would like our users to be able to program who their zero dial goes to when a call is transferred to their VM box, and the user is out of office. Right now, it is a system-wide option, not per extension. If staff have someone covering for them, they should be able to set it up so callers can leave a voicemail with the user who is covering them.
-
Wendy
commented
We would like to offer the caller the option of pressing "X" to be forwarded to a colleague who can assist during the absence of the user. Pressing 0 to return to the receptionist would be better than nothing if the option to be transferred direct is not possible.