Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

974 results found

  1. We use Yealink TP-57W phones in our office. We are having an issue, whereby when someone is on the phone and that a new call is coming, the person on the phone cannot see who else is calling. How can we make sure they do (to know if ongoing call needs to be put on hold or not)? I am told that Ring Central does not offer that feature, that we had on our old analog Panasonic phones!!! How in the world (21st Century!!!), this is not available??????????)

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  2. user accidentally can disabling the Ring and causing issues, there is setting for the J phones, it is the SET AUDASYS please try implement it and test, the feature is very important.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  3. Dino is on the phone and I ask for a call back when he is off.When his line is free, my phone then rings and once I pick it up, his phone then starts to ring.Saves me having to keep looking at my desk phone to see when he is off his call. It was a great built in Mitel feature.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  4. Allowing the other forwarding set up of an extension to ring directly to an incoming call to the same extension when the owner of it is currently in line. No longer ringing or notifying again the extension that there's another incoming call but jumping right to the next ring extension added on the forwarding.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  5. Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.

    21 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  6. It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key templates.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  7. need for more than two lines per user to receive multiple calls simultaneously

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  8. Customer is requesting that on all Desk phones it should show the Company main number instead of the Digital line assign on their extension or desk phone

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  9. We have support staff located across the United States and it would be nice to have a way to route calls if a caller calls from the western half of the US to go to western team, and calls from the eastern half of the US to go to our Eastern team.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  10. Currently to transfer to voicemail on a physical phone requires several steps, While on a call, press the Transfer key.If your phone's default Transfer type is already set to Blind, proceed to the next step. Otherwise, press the Blind softkey. Enter *0 (asterisk zero) and then the target extension number.Wait for a couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out.I suggest programming a softkey with the option to transfer to voicemail with a single press instead of having to go through multiple steps

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  11. I have users that need there phones to be hands free. I am requesting a feature for a auto pick up for incoming internal calls. So in this use case the docs do not need to touch the desk phone at all but also can get calls from other docs.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  12. Have Robocall options set on individual extension as well as overall Admin

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  13. My alarm monitoring station would send a Non-Emergency or Non-Priority SMS text to a single phone number that several employees can receive.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  14. Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions.I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ringing my cell as well.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  15. The call logs emanating from the User who logged in a Hotdesk Phone seems to calling themselves which are alarming and to the Admin.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  16. We have a use where when you push an option an in the IVR menu it transfers to an external on call number. This person changes and we change the number periodically. We would like when a call is transferred from this number to show up as our company name instead of the external caller.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  17. Our request is that there be an option to have only calls to external users outside our company directory be recorded. Specifically giving an option to apply that to certain users if I select outbound or inbound there be an option to opt out of calls between users within the organization be recorded.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  18. So I have team made up of 6 users, and 95% of their calls are direct dials to the user not to the team as a whole. Then manager would look to see who is calling his employees so that if the user is away from their desk (or out sick) the manager knows if this is a call he needs to answer or if it is something that can wait.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  19. Make it so after a phone number is reassigned to a new user, the caller ID on the receiving phones (mitel) updates to the new user without rebooting everyone else's phones. I have better use for my time.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  20. RingCentral Provisioning should have full access to Web interface of Deskphones.

    The client has expressed the desire to remotely access the graphical user interface (GUI) settings of their deskphone, without the need for network connectivity. The requested functionality entails the ability to configure and modify all settings pertaining to the deskphone GUI, while being physically disconnected from the network to which the device is connected.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  • Don't see your idea?