Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
20
votes
Logan
shared this idea
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Donna
commented
We would love to be able to change the music on hold for the park locations. We put callers in park then doing a hold.