We need to see who else is calling, when already engaged on a phone.
We use Yealink TP-57W phones in our office. We are having an issue, whereby when someone is on the phone and that a new call is coming, the person on the phone cannot see who else is calling. How can we make sure they do (to know if ongoing call needs to be put on hold or not)? I am told that Ring Central does not offer that feature, that we had on our old analog Panasonic phones!!! How in the world (21st Century!!!), this is not available??????????)
Laurent
shared this idea
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Laurent
commented
How in the (digital) world is oit not possible to see the caller ID of an incoming call, when already engaged on the phone. We could see that with our old analog Panasonic phones from the 80's, and I'm told out that RingCentral does not offer that possibility!!!!!!!!!!!! And we have the Yealink TP-57W phones! Whe our assistant is on the phone, he needs to wave somebody else to ask who is calling, as other people in the office do see the caller ID. By the time, he gets soemone's attention, the caller has hung up!