We currently have Automatic Call Recording (ACR) enabled for a specific group of users, as we are doing a pilot of Ringcentral Ace and we have the "Allow mute in auto call recording" feature checked in our system settings.
When our users are on external calls, they are able to successfully pause and resume the recording without any issues. However, when users are on internal, extension-to-extension calls, clicking the pause/stop recording button fails and throws an error message.
Because ACR automatically records internal calls, our users need the ability to pause the recording during sensitive internal discussions (such as conversations with HR).

We currently have Automatic Call Recording (ACR) enabled for a specific group of users, as we are doing a pilot of Ringcentral Ace and we have the "Allow mute in auto call recording" feature checked in our system settings.
When our users are on external calls, they are able to successfully pause and resume the recording without any issues. However, when users are on internal, extension-to-extension calls, clicking the pause/stop recording button fails and throws an error message.
Because ACR automatically records internal calls, our users need the ability to pause the recording during sensitive internal discussions (such as conversations with HR).

This is critical for our business. Our internal team needs to be able to communicate with each other about what is happening with accounts without being recorded and showing up on escalation reports. It is hindering their ability to brainstorm internally effectively and resolve issues without being worried that their internal conversation will impact their quality scores.

We need the pause feature to work on internal calls for call recording when account is set to record all calls.

*9 feature does not work on internal calls to pause recording when set to record all calls.

One of my customers is a collection agency and it's extremely important to be able to pause the recording for any call for legality reasons.

Is there a chance this can be fixed?

Is there an update on this feature request?

it's still being requested by customers.

The customers understandably deem it as a basic feature that need to be available.

Our clients are asking updates every week on this feature. Request to prioritize and let Huron know on progress.

This feature is being requested by big accounts.