Pause/Mute Recording Option for Internal Calls
Would like the option to pause/mute recording be available to internal calls (calls between users of the same account)
Jessa
shared this idea
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Carolynn
commented
This is critical for our business. Our internal team needs to be able to communicate with each other about what is happening with accounts without being recorded and showing up on escalation reports. It is hindering their ability to brainstorm internally effectively and resolve issues without being worried that their internal conversation will impact their quality scores.
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Mickey
commented
We need the pause feature to work on internal calls for call recording when account is set to record all calls.
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Mickey
commented
*9 feature does not work on internal calls to pause recording when set to record all calls.
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Bill
commented
One of my customers is a collection agency and it's extremely important to be able to pause the recording for any call for legality reasons.
Is there a chance this can be fixed?
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Amine
commented
Is there an update on this feature request?
it's still being requested by customers.
The customers understandably deem it as a basic feature that need to be available.
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Rajnish Kumar
commented
Our clients are asking updates every week on this feature. Request to prioritize and let Huron know on progress.
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Amine
commented
This feature is being requested by big accounts.