989 results found
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Paging for limited extensions
All phones should be able to send a page in case of emergencies not just full licensed users. This is currently limited to only licensed users. Add limited extensions to the list for paging out of box.
9 votes -
Report outbound caller ID settings
There's currently no way to enforce company-wide outbound caller ID settings, and no way to report on user who, for example, have the company number set as their outbound caller ID
11 votes -
the country number by blind transfers should be shown at the receiver phone
experiencing the "different country number showing at recipient end when transferring call by blind tranfers only
1 vote -
I want to work our analog fax machine without using OBI or ATA
This is a request raise by our customer and asking to work their analog fax machine without using OBI or ATA
4 votes -
Option to switch from Caller Name to Caller ID for Parked calls in the latest version of RingCentral Phone Apps
Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.
4 votes -
"Your call is being recorded" message in different languages and selectable by user/group's needs.
When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would also like this to be selectable on the user/group basis and not a global selection.
5 votes -
HUD should display incoming number, not name
The HUD used to display the incoming number. Now it just shows the user name.
1 vote -
Support Current Cisco 8861 Firmware 11.3
Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled with security vulnerabilities. Cisco recommends to upgrade to 11.3.x to mitigate these security risks. Also, Version 11.1 cannot be managed by modern browsers any longer, now that it is approximately 4 years old.
6 votes -
Allow Queue Extension on Phone Line Keys through Presence
Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.
6 votes -
Copy phone number of ACTIVE caller
Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "copy" is all that is needed.That way we can get the client's phone number into the CRM and see if they already have any account with us and we can then help them accordingly. Currently the manual "type out the clients number" means longer times (not a simple copy n paste) and possible…
6 votes -
Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)
Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone created with 10 lines for incoming calls to take - that's for a reason. Customers who calling us are in need of our service and when they do call most of them gets to the dead end.Feature to be able to take as many calls as your phone is capable to - is a MUST.Just ask yourself a…
2 votes -
Templates for Different Roles
It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the company number for a different role. This makes it easier
2 votes -
being able to actively see if someone is even available without the mouse hovering over...
I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.
3 votes -
Dial Zero to reach operator from user extension
Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
16 votes -
Send an alert when x numbers of calls are in the queue
We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
10 votes -
Ability to have an emergency 24/7 call queue which can override specified users available hours.
I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.
3 votes -
Bring back the list of recent text messages on the phone tab.
I am not sure why you took this feature away in the latest release, but it was an absolutely terrible idea. It is so important to have recent text messages on the same phone panel without have to switch back and forth. You need to bring this feature back, it is making my life 10x harder trying to get through calls
1 vote -
Showing that a call was answered on the other deskphone
Customer wants to have options to see on the desk phone if someone was able to answer the phone call.Cx wants to see if the call was answered on the other line.
8 votes -
Random display of Caller ID
Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. But if I get a call from Washington State, I answer. You should have an option to display RANDOM numbers to the person being called. This serves a double purpose. 1. Higher answer rates 2. Longer use of numbers in caller ID bucket before they get flagged as spam or telemarketer. I…
1 vote -
VoiceMail to E-Mail Language Filter
Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive word and emailed off. This was taken to our HR Representative. There should be some way to keep this from happening in a business installation.
1 vote
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