Enabling one press Intercom from Polycom Deskphone
Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.
Brock
shared this idea
-
AdminBecky
(Admin, RingCentral)
commented
Thanks, Brock and Ryan! This is helpful! We'll continue to collect votes for this idea with your clarifications.
-
Ryan
commented
Hi Becky - Yes, the KB addresses the intercom feature “as is”, but Brock is referring to functionality that doesn’t exist. Specifically, the ability to intercom a user WITHOUT having to dial their extension number. Rather, a soft key that directly intercoms a user, and connect via speakerphone and doesn’t require the caller to enter the extension number. (We don’t want to have to memorize extension numbers , and would prefer not to keep a printout of the extension directory near physical phones)
-
Brock
commented
Hi Becky, thank you. I am referring to one button intercom from the employees on my presences screen. Currently ringcentral requires to type an extension to use intercom. https://support.ringcentral.com/article/4617.html
-
AdminBecky
(Admin, RingCentral)
commented
Hey, Brock! Have you checked out this KB on this feature?https://support.ringcentral.com/article/4603.html