11 results found
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Call Queue Pick Up Feature
The queue call pickup notification pop on the phone is displaying everything correctly. The issue when the user accepts (picks up) the call from the queue not notification pop, the line appearance is showing wrong direction for the second queue call. It shows "To" instead of from "from" as in an outbound call is being placed. Also, the call logs show an outbound call was placed instead of taking an inboound call. We understand this is working by design due to the existing BFL monitoring capability that RC uses for User presence monitoring and notifications for the Queue call pickup…
12 votes -
Random email sent to say my profile was changed to recording on
This is very confusing to the users and we get multiple tickets created when this email is sent. There is no reason to send this email since nothing was done to trigger it.
1 vote -
Please add an option to disable call recording announcement for internal extension to extension calls
At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. This is not necessary and it wastes time when connecting to the extension. It would be great if you can add an additional feature to turn it off during internal calls. Thanks
47 votesWill Not Implement ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities. -
Allow option to remove call queue managers from receiving call queue notifications
When adding a manager to a call queue from an existing user account in RingCentral, I would like to be able to have the option to remove them from receiving notifications (Voicemails, Faxes, SMS, etc). Currently, there is no way to do this.
26 votes -
Long hold time call back feature
As a busy medical practice we would benefit from having a call back feature where patients keep their call queue and our operators can have the system auto-dial the next patient who opted in for a call back.
1 vote -
Faxing dilemma
We're unable to receive faxes. RC Tech Support believes something is wrong with our account, however, before calling them, while looking online your support pages state that the sending fax machine needs a baud rate of 7200.Most modern fax machines, copiers, printers, etc fax at a much higher rate.That number is from the 1990s. Even so, shouldn't your system negotiate that with the sending fax machine/service? It can't be that RC is stuck on an old baud rate and won't communicate any faster when needed.Please have that looked into, as govt and non-profit community facing organizations still need the ability…
1 vote -
Missing call log data
Gabe Gavito wants to have option to retrieve call logs that is more than 12 months on the online account.
6 votes -
Allow Limited Extensions to be added to Call Queues
We have a call queue so all phones ring on incoming calls and having the calls come in to our limited extension (in a separate room) would allow me to answer the phone without having to run to my desk to get it.
14 votes -
Ability to Adjust Font Size
The ability to adjust the font on the RingCentral Phone app would be helpful. The font is very tiny and there is currently no way to make it larger.
8 votes -
Group Call pickup
Group Call pickup - should be available for Office Standard plan
1 vote -
Receive SMS from Email
To send SMS to ATT numbers from email we can phonenumber@mms.att.net that will sent as SMS to the Phone number. Similar to that, it would be good to have an option to send SMS ringcentral number
2 votes
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