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1197 results found

  1. ADD A LEFT VOICEMAIL OPTION TO THE STATUS QUE WHEN A CALL ENDS

    1 vote

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    New  ·  0 comments  ·  RingCX  ·  Admin →
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  2. The current external directory is cumbersome to build in RCX. Since the REX External Shared Contacts Directory already exists and is easy to bulk upload contacts, we should provide RCX agents with access to the REX External Shared Contacts Directory for transfers.

    2 votes

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    New  ·  0 comments  ·  RingCX  ·  Admin →
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  3. Currently, call logs in RingCX unable to relate to Order in SFDC

    steps:
    1. When clicking the "relate to" in rcx softphone.
    2. search an order and hit enter. No results found

    It would be nice to have this feature be added specially for companies that uses Orders in the salesforce.

    1 vote

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    New  ·  0 comments  ·  RingCX  ·  Admin →
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  4. Myself as https://callnova.com owner. i loved to use old version. because old phone was small and i can hover it anywhere on my screen it was not covering my whole background.while latest version coved my whole background window.

    1 vote

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    New  ·  0 comments  ·  Contact Center  ·  Admin →
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  5. A rule should be added for the ability to set up a time when Alerts Notification Emails will be sent. Current behavior, notifications will be sent anytime when the rule is met per Interval, with no option to set up a time.

    6 votes

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    New  ·  0 comments  ·  RingCX  ·  Admin →
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  6. Currently there is no option to schedule any reports under RingCX Digital Analytics.

    Although we can download the reports manually, it is better is these report will just be sent to the customers in either excel or csv format.

    1 vote

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  7. When in call back mode, let us stay in that mode after call is complete so we can continue calling more customers back instead of going right to available. Let the CXR's change to available manually.
    Also let us change status easier rather than having to due it during a call.

    1 vote

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    New  ·  0 comments  ·  RingCX  ·  Admin →
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  8. On RCX agent, when we have a conference then the agent decide to terminate a participant, he presses the "hang up" button that opens a pop-up window to choose which participant to end.

    Thing is that if the agent presses the hang up button, then one participant manually leave the conference, the pop-up window doesn't update the participants present, then if the agent choose the user that left the conference the press "hang up", the whole call will be terminated.

    We need that pop-up window to be updated when a participant leaves the conference.

    1 vote

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    New  ·  0 comments  ·  RingCX  ·  Admin →
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  9. We would like to request a feature that allows us to use a test environment or a demo version for upcoming service updates.

    1 vote

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    New  ·  0 comments  ·  RingCX  ·  Admin →
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  10. Currently, SFTP credentials are visible to anyone with admin or RC admin access, which poses a security risk. Hide or restrict the visibility of the SFTP Credentials and be only accessible to the users who created them

    6 votes

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  11. Allow for Agents to interact with RingCX calls with hotkeys.

    1 vote

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    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
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  12. The ability for the chat feature on ring cx, which is the feature on our website that allows customers to message back and forth directly with representatives.

    They are curious if there is a way to make sure that when a message comes through, all users are pinged in a group rather than pinging the "next available agent"

    2 votes

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    New  ·  0 comments  ·  RingCX  ·  Admin →
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  13. Under agent stats, stats for 'SLA%', 'SLA Pass' and 'SLA Fail' are shown for each voice queue - but a figure isn't shown in the 'Total' box.

    1 vote

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  14. Hello,
    We'd like the ability for agents to have access to their own call recordings in RingCX. Our agents are giving out technical advise and sometimes have to refer back to their own calls to in order to fill out the details in our external CRM system. If we're busy and have some calls waiting, the agents answer all the incoming calls, then log the activities in our CRM system. This is where they need to log what technical advise has been given to the callers.

    This feature is available in standard RingCentral agents, but not for CX agents

    1 vote

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    New  ·  0 comments  ·  RingCX  ·  Admin →
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  15. The customer is requesting to have an option to configure the settings in RingCX channels. Chats are being forwarded to Ignored message. They are asking if we they can have an option to route the chats to New messages only.

    2 votes

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  16. HAVING A FLOATING DIAL PAD FOR CX SOFT PHONE WOULD BE VERY HELPFUL OR OUTBOUND CALL CENTERS

    1 vote

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  17. Agent script element is currently very static in what is displayed (hard coded queue/campaign values). Avantive would like to be able to put show/hid filter logic based on agent script values

    2 votes

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  18. Allow editing of Call Detail Record info instead of manual pass.

    2 votes

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  19. Previously RingCx allowed “Destination Override” for agents in the Admin portal for CX. That is no longer located in the same place as previously. We have been informed by the Product team that this feature has been removed. We made critical use of this feature and would like it to be reinstated.

    1 vote

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  20. Feature Request – Ability to Broadcast Updated Number Location

    I’d like to request a feature enhancement to allow RingCentral to update and broadcast the current location of a number.

    Currently, while we can update and broadcast the new CNAM, we do not have a tool to push an updated location for the number. This causes issues where, even after our SCP updates the location internally, calls to certain numbers still display the old, inaccurate location.

    Implementing this capability would improve accuracy and ensure that the correct location is reflected when calls are made.

    4 votes

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