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1359 results found

  1. Commitment option for manual outbound calls.

    When doing an outbound call to follow-up with a contact, there should be a commitment option to fully delay the call. This should be assigned specifically to the person that set it up and be add on your schedule. Also, remind you to follow up with the contact at the appropriate time that was chosen. It can be edited, reschedule, or cancel a commitment.

    2 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  2. Exporting detailed IVR flow including the user extensions phone number

    The customer is requesting an option to export the IVR phone tree, which it includes the specific phone numbers and user extensions used in the IVR key presses.

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  3. caller id

    It would be extremely beneficial for contact name to be displayed in RingCX when a contact has been saved. While the phone number is displayed, it would be helpful for agents to know who the caller is before the call is disconnected. This helps them to mentally prepare and is crucial to certain scenarios.

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  4. Delete *86 on call logs

    Customer would like to have the option to delete the logs if they misdial *86

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  5. dialer unit work list campaigns

    Ability to have unit work list dialler campaigns, where a supervisor can allocate within a campaign list agents to work certain units. i.e allocate a sub section of agents within a campaign to a unit location (MK). This will allow supervisors to run a single campaign but target records within it.

    7 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  6. Ability to Share a Ring CX Live Dashboard to Remote Team

    Add the ability for a CX supervisor to create a shareable, live, team dashboard for remote agents. Possibly the ability for them to view it in the Stats tab. Currently, you can only share a dashboard with another supervisor or use a pop out for in-person viewing on a separate screen/monitor. I would like the ability for my team to see each other and if their coworkers are on the queue, their status, call volume, etc. along with the queue info. We just started with Ring Central, and this issue is very important.

    2 votes
    New  ·  1 comment  ·  RingCX  ·  Admin →
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  7. Remove PIN in Call Queues

    Customer is requesting to have an option to remove PIN when an specific area code - phone number reached to their call queue and requires them to enter a PIN

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Have search option of dial group added to Ring Sense

    We would like the ability to search by campaign dialing groups in Ringsense

    34 votes
    New  ·  2 comments  ·  RingCX  ·  Admin →
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  9. Filter by Voice/Digital Queue in RingSense for RingCX

    Currently, the filter panel only pulls in queues when tied to RingSense for Sales (RingEX) and doesn't pull in queues when tied to RingCX. This is a request to be able to also filter by RingCX queues in RingSense.

    8 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  10. Allow RingCentral App to Place RingCX Calls on Hold

    During a RingCX call using the RC app, putting the call on hold doesn't function correctly. The other party can still hear the audio when the hold feature is activated from the RC app.

    Allow the RingCentral App to effectively place RingCX calls on hold.

    2 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  11. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    Currently, RingCX does not provide a Marquee feature to display the originating queue for incoming calls. Although the Agent Whisper feature can play a brief recording (such as the queue name) before the call is connected, there is no visible indication of the originating queue once the call is in progress.

    Proposed Solution:
    Implement a Marquee display or a similar visual indicator on the agent's interface that shows the originating queue for incoming calls. This would allow agents to quickly identify which queue the call is coming from without needing to rely solely on audio cues through the Agent Whisper…

    4 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  12. Add Global Hotkeys

    The RingCentral Windows OS desktop app does not have the ability to use or set global hotkeys to do tasks such as answer or end calls. This would be extremely helpful to have the ability to answer or end a call no matter what active window I'm in so I don't have to fumble around to find the active RingCentral window to answer or end a call.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  13. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    when a user in RingCX uses "External Phone" as their Voice connection, save the last number used here. should be an easy change and it would save a LOT of "we ended up in an RNA state" support tickets...

    19 votes
    New  ·  1 comment  ·  RingCX  ·  Admin →
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  14. [Quality Management] Allow scheduled evaluations to be transferred to another team

    A staff member was transferred to another team after an evaluation was issued but before it was concluded. This staff member now has a different leadership team and the previous leadership team would like to transfer the evaluation to them. their team had not been updated in a timely manner in contact center so the call no longer relates to the previous team but they cant transfer it to the new team or remove it from their scheduled evaluations. They would like there to be an option to transfer it to another team but were unable to find any means…

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Email Notification with details

    IP address, store location (customer) and display chat transcripts for all the chat interaction will be send to the clients email address. Since this is the current set-up of the customer.

    1 vote
    New  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
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  16. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    If an agent is initially unavailable and receives an internal call or makes an outbound call, do not automatically change agent status to Available once the call is over.

    13 votes
    New  ·  1 comment  ·  RingCX  ·  Admin →
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  17. Ring When Emails and Chats are Transferred

    Ring Central does not currently ring when an email or a chat is transferred to another team member. I would like to see ring central implement the ringing functionality so that the user receiving the transfer is alerted to the new email or chat.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Allow for custom key-mapping/binding of call control to desktop keyboard

    Allow for the customization of keyboard shortcuts when dialing. This could be for all outbound dialing modes but emphasis for this request is specific to HCI "clicker" agents.

    2 votes
    Future Consideration  ·  0 comments  ·  RingCX  ·  Admin →
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  19. RingCX Custom Role for Admins (Assign Queues)

    Customer wants to have an option to select queues in Custom Role assigned to their Admins for reporting or Real-time Dashboard access and not all of the queues

    2 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  20. Prioritized Internal Transferred Call Over External Calls When There Are Calls Waiting In Queue In RingCX

    Customer wants to prioritize internal transferred calls over external calls when are there calls waiting in queue so that the calls from their internal agents can be answered immediately in RingCX platform.

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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