968 results found
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Change the Green Bar to a clickable arrow in Salesforce Integrated toolbar for Contact Center
The Green bar within the Salesforce Integrated toolbar for Contact Center is used to expose the call controls for the active call (see attached screen shot). The green bar only moves when the cursor hovers over the bar and goes back when the cursor is moved. This is causing confusion for agents when they use the app because often the bar doesn't move as expected when the cursor is hovered over the bar or is moved away from the bar.It would be easier to use if the arrow on the green box was actually a clickable field indicating whether to…
1 vote -
Build an Agent Console for RCCC that is embedded into RCV
This could be used instead of using MAX in its own browser window
5 votes -
Ability to Route Contact Center calls back to RingEX Queues
Request is for an automatically redundant way to deliver calls to the Contact Center when a disruption occurs, which could be software or transport. It could be an audio path in the SBC that route the inbound calls from RingEX to RCCC and, if RCCC is not available, then those calls can route to an RC UC hunt group and still be delivered to those agents.
10 votes -
VDI Support for RingCX
The request is for VDI Support for RingCX
3 votes -
2 votes
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Enable OSH with Personal Connection Priority Blending
There are customers with Personal Connection Priority Blending capability who would like to add additional functions to their agents. For example, they may want to introduce web chat but would need OSH with omnichannel agents.
4 votes -
O@H Omnichannel Options
Having omni channel options would be very helpful for O@H customers.
7 votes -
Export Reports to Google Sheets
Request is the ability to export a canned, ad-hoc, or custom report from Contact Center to Google Sheets.
InContact > Reporting > Export to Sheets2 votes
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