21 results found
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TikTok connector for RingCX / RC Engage Digital
Many organizations have requested a connector between RC Engage Digital and TikTok.
10 votes -
Launch Supervisor - view only team - not entire company
Is there a way to limit a supervisor to only see their team’s when they Launch Supervisor?
Currently supervisors see everyone on Claims and Operations and it would help them if they didn’t have all the employees in the list that they weren’t responsible for.9 votes -
RingCentral Internal Contact Org Chart
An easy-to-use way to navigate through your company's different departments and connect with people. This is especially important when working remote and you need help from a different department and you aren't exactly sure who is around to help.Features: Name, Title, RC Photo, Current Status, email, phone, etc.
5 votes -
Audible notification when the queue reaches a certain threshold
I would like to hear a ring, buzz or some other sound when our queue reaches a certain number so that I can be alerted if I am not actively looking at my dashboard; when I am working on a task or looking at another screen.
4 votes -
Integrate RingCentral app with Call Center Phone status
Our Call Center employees are receiving calls on their RingCentral App while on the phone via Call Center MaxAgent. It would be helpful for the RingCentral app to recognize when their line is busy so they don't receive the phone call pop-up from RingCentral app
4 votes -
Ability to score a call without a call
I have a team that deals with emails and some times calls outside of InContact. I would like a way to manually create a "ghost call" or "interaction" and attach a scorecard to that and score it. Be able to assign that "ghost interaction" to a specific agent.
3 votes -
Analytics for customer support call
User rates call at end, we use that to measure quality of support given
2 votes -
Allow agents to view their own call logs in the Max Agent
Agents view their own call logs easily in Max. They have access to a couple of calls in the Call History or in Messages. They can't see calls from the previous day or anything like that like they would in the Softphone application.
2 votes -
RingCentral Contact Center is no longer available in Chrome Store for Extension
RingCentral Contact Center is no longer available in Chrome Store for Extension
2 votes -
Need a whisper tone before each call to notify the agent of the skill it is coming in on.
This will allow the agent to greet the customer based on the line of business the the customer is calling in on.
2 votes -
RingCentral and InContact do not share data - IVR with Extension failure
We set-up our IVR with the ability to have callers auto route to an EXT in RING App. If the caller miss-types the EXT the connection fails and hangs up on the caller
2 votes -
Ability to block an attachment in undetected phishing email
Some of phishing emails are not detected. For security reasons, it would be necessary to be able to block the attachment, to avoid a download by an agent if the email has been identiifed afterwards as phising.
1 vote -
Edit/delete Scheduled custom reports
Please add function to edit and delete scheduled reports. Thanks.
1 vote -
Get rid of user greeting
I've never met anyone that used/wanted a user greeting. The problem with it is it is the first option you hear when going in to record your voicemail greeting and half the time the persone records their VM on their user greeting and then they think there phone is going straight to voicemail.
1 vote -
Agent State Change Raw Report
Is it possible to show in the Agent State Change Raw Report when the agent is completed with the call and stays in the Pending Dis status? It would help our agents to know how long they are in this status after every call.
1 vote -
Robo Dialer for live transfers
you put out a message and if interested that can be a live lead. how amazing would that be?
1 vote -
Teams in Contact Center
Have the ability to see Team that I created or a member of. Often enough, you start a Team, but then Close it to reduce the number of teams in view. If a team has been closed, I do not want to start another Team if I had already created one.
1 vote -
Have an Engage Voice Community
You seem to promote this product, but all the users in the community are single users and NOT engage Voice Customers. It would be nice to allow Engage Voice Customers to be able to communicate with each other to discuss issues and solutions.
1 vote -
Be able to book annual leave and TOIL in hours
Our HR system uses hours to book annual leave for part time staff and we are considering utilising this for all employees.
1 vote -
Be able to book half day annual leave in the Time Off Management Tool
Our staff are able to book future half day annual leave outside of published schedules. The time off management tool only allows us to schedule a full day annual leave for outside of published schedules which we then have to remember to amend after the schedules are published. This causes unnecessary questions and concerns for our people.
1 vote
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