RingCX agents should be able to place outbound calls to a RingEX agent's extension without being on the other line
RingCX agents should be able to place outbound calls to a RingEX agent without having to type their full phone number.
Currently the RingCX agents are unable to place outbound calls to RingEX extensions/names of RingEX agents unless there is a customer on hold to be transferred. The only way is typing out the full phone number of the RingEX agent or Hunt group you have assigned with-in the company
3
votes
Abby
shared this idea
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Paul
commented
Ability to transfer to all RingEX users, active RingCX users and RingCX phone books - the same way as via an active call transfer, i'd also suggest the ability to add all or selected call queues and IVR's on RingEX as well