RingCX External Alert for agent status (i.e. exceeded lunch break)
External alert (i.e. desktop notification) when agent has exceeded their lunchtime / training time etx.
Use-case is if the agent was on lunch but sitting at their desk using another application and might not see the visual notification in the RCX UI
5
votes
Linda Baldwin
shared this idea
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Ericka
commented
Customer would like to request a notification for agents to track their accumulated break time and lunch time, both when on and off break