← RingCentral Ideas

Settings and activity

82 results found

  1. Ability to Set Skill Weight/Proficiency

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  2. Seamless Digital Interaction Transfers to Another Agent

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  3. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  4. Outbound Default and Custom Lead Field Order/Ranking

    12 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  5. Improve Recording Playback Audio Quality From Service Web

    13 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Linda supported this idea  · 

  6. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    33 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  7. Template Tab with Pre-Configured Questionnaire

    5 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Linda supported this idea  · 

  8. call offers for the longest wait time

    166 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  9. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    21 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  10. dialer unit work list campaigns

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  11. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    20 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  12. more granular work hours schedule

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  13. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    28 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  14. RingCX Digital Message Notification Improvements

    36 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  15. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    42 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  16. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Linda supported this idea  · 

  17. Filter for Supervisors and Agents

    14 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  18. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    Linda supported this idea  · 

  19. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    24 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  20. MS Team Embedded app support for 1 RingCentral UID to Multiple MS 365 Tenants

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Linda supported this idea  · 
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